How long does it take to switch to Plusnet
Quote from: Robnor2 I made my order on 19/09/15 and so far it is still at the checking details stage
4 weeks and 4 days for myself and that time was from them disconnecting me from my last supplier, ive had so many issues and still experiencing slow speeds, some of the issues are from openreach but just as many from plusnet poor service and mistakes in processing the order. GL your may need it
Unfortunately it's not the news I was hoping for considering how long this matter has been ongoing and the previous updates/assurances we've been given by our suppliers.
After a lengthy conversation and escalating the chat to a manager, the issue has still not been resolved. The manager I spoke to has advised they will be taking personal ownership of this from their side and has said they will provide further updates after 4pm tomorrow.
I do sincerely apologise that this matter is still ongoing and I hope to have some better news for you tomorrow. Thank you for your patience with this matter.
After a lengthy conversation and escalating the chat to a manager, the issue has still not been resolved. The manager I spoke to has advised they will be taking personal ownership of this from their side and has said they will provide further updates after 4pm tomorrow.
I do sincerely apologise that this matter is still ongoing and I hope to have some better news for you tomorrow. Thank you for your patience with this matter.
Unfortunately I have not received an email with updates, from the manager I spoke to yesterday. 
I've sent a chaser email and copied their manager in to this, expressing my concerns. I will keep you posted as soon as I have more information.
I've sent a chaser email and copied their manager in to this, expressing my concerns. I will keep you posted as soon as I have more information.
I understand this is already ridiculous and I can assure you that I am doing all I can to get matters resolved as soon as possible.
I'm expecting further updates shortly.
As per my previous post, as soon as I have more information I will keep you updated.
I'm expecting further updates shortly.
As per my previous post, as soon as I have more information I will keep you updated.
Again, unfortunately I do not have good news. Our suppliers have now somehow cancelled the order and left TAGs on the line which are preventing us from getting a new order placed.
The manager who has been providing me updates has advised they are working on resolving this and assured me that a new order will be expedited at their cost once we are able to replace the order.
The manager who has been providing me updates has advised they are working on resolving this and assured me that a new order will be expedited at their cost once we are able to replace the order.
Slightly better news than there's been over the past few days.
Our suppliers have now rectified the TAGs issue and I have been able to replace your order. I have notified our suppliers that the order has been replaced, as they have said they will work to expedite this asap.
As always, I'll keep you updated as soon as I have any further information. Thanks again for your patience with this matter.
Our suppliers have now rectified the TAGs issue and I have been able to replace your order. I have notified our suppliers that the order has been replaced, as they have said they will work to expedite this asap.
As always, I'll keep you updated as soon as I have any further information. Thanks again for your patience with this matter.
Unfortunately the order had still not completed when I left work yesterday.
The good news is that the expedite had completed and the order was showing as complete when I got in to work this morning.
However the bad news is that you appear to have a fault (Assuming everything is plugged in) as a test on your connection is showing no sync
I've raised this with our suppliers and they now want to send an engineer out for further investigation. I've also now updating the ticket on your account to reflect this.
The good news is that the expedite had completed and the order was showing as complete when I got in to work this morning.
However the bad news is that you appear to have a fault (Assuming everything is plugged in) as a test on your connection is showing no sync
I've raised this with our suppliers and they now want to send an engineer out for further investigation. I've also now updating the ticket on your account to reflect this.