How long does it take to activate
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How long does it take to activate
29-05-2013 11:42 AM
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Just had a young lad from OpenReach come round and install FTTC but he left without the internet actually working.
I've put in the username and password from the connection settings page but getting authentication failed.
I've also noticed it still says "Always on broadband xDSL (Not Active)" under connection settings so am I right in assuming it will take a little while for it to be activated? (just wondering how long from other people's experiences with this)
Brad
Re: How long does it take to activate
29-05-2013 11:51 AM
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Re: How long does it take to activate
29-05-2013 1:00 PM
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Re: How long does it take to activate
29-05-2013 1:01 PM
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Speed is a bit less than expected but still decent.
Re: How long does it take to activate
29-05-2013 1:09 PM
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For your connection, the acceptable range of speedsis 12 Mbps-37.88 Mbps .
Additional Information:
IP Profile for your line is - 37.88 Mbps
Upload speed achieved during the test was - 5.93Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
Is there a way to increase the upstream speed?
Btw, overall very very happy with the service and support provided. Such a nice change from TalkTalk
Re: How long does it take to activate
29-05-2013 1:40 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: How long does it take to activate
29-05-2013 2:00 PM
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The 40/10 provisioning was because the estimated speed for FTTC on this line was 39/6.5 Mb/s down and up, so 80/20 would make no difference in this case unfortunately. I'd hope the upstream would improve but it may not do I'm afraid - probably worth leaving it a couple of days and seeing whether it does or not. If the speeds either up or down do increase, especially if they hit 40Mb/s down or 10Mb/s up then we'd be happy to look at placing a modify up to 80/20 speeds.
Re: How long does it take to activate
29-05-2013 2:11 PM
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Downstream Speed 39.1 Mbps
Upstream Speed 6.7 Mbps
You will not get any benefit out of being on 80/20 unless you are attaining the full 40/10 sync rates on 40/10. It just won't make any difference I'm afraid.
It's possible that your line might stabilise slightly higher, at which point we'd be happy to try an upgrade for you.
Re: How long does it take to activate
29-05-2013 2:30 PM
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Is there any reason *not* to try 80/20 though? Would like to at least give it a try if possible
Brad
Re: How long does it take to activate
29-05-2013 2:42 PM
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- Re: How long does it take to activate