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How long does it take for line to be uncapped?

ls123
Newbie
Posts: 6
Registered: 20-11-2011

How long does it take for line to be uncapped?

I requested the line to be uncapped as i was getting really slow upload speeds (fastest was 0.3 if i was lucky to get, quite often got 0.14 or 0.1), that was a week ago.
So how long does it take to get the line uncapped?
11 REPLIES
Community Veteran
Posts: 26,688
Thanks: 911
Fixes: 10
Registered: 10-04-2007

Re: How long does it take for line to be uncapped?

Were the very slow upload speeds using a wireless connection and if so do you have a Plusnet V8 Thompson router. If both answers are yes, it is a known fault with the router - you will need to ask Plusnet to replace it with a V7 which they will do FOC (uncapping will not make any difference).
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: How long does it take for line to be uncapped?

Hi ls123,
I've just checked and it looks like the order wasn't actually placed. I'm really sorry about that, I've made sure to feed back and have placed the order for you manually. It'll complete tomorrow.
ls123
Newbie
Posts: 6
Registered: 20-11-2011

Re: How long does it take for line to be uncapped?

Hi thanks for your replies.
The router is a V8 Thomson and i am connected to it wirelessly.
Is there any chance place an request for the V7 router Matt?
Thanks
Community Veteran
Posts: 26,688
Thanks: 911
Fixes: 10
Registered: 10-04-2007

Re: How long does it take for line to be uncapped?

To absolutely confirm that you are seeing the V8 router issue can you run a speed test wired? You should see a normal upload speed like that.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Jem8472
Grafter
Posts: 25
Registered: 26-12-2011

Re: How long does it take for line to be uncapped?

Can I just jump in on this question. I recently switched to Plusnet from BT.
I was getting about 3-5mbps down and about 1mbps up on BT.
I have a Thompson router from Plusnet and I have been having ok download speed but very slow upload.
Could this be the same problem? if so how do I go about getting a V7 router?
Wired speed test
http://prntscr.com/4v023
Wireless speed test only a few mins afterwards
http://prntscr.com/4v08c
Thanks.
Jeremy
Community Veteran
Posts: 26,688
Thanks: 911
Fixes: 10
Registered: 10-04-2007

Re: How long does it take for line to be uncapped?

If your router is a V8 that is exactly the symptoms of the fault - you need to ask for a V7.
PS You can attach images directly to your posts without having to upload them elsewhere first - just expand the Additional Options and Attachments... when making the post.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Jem8472
Grafter
Posts: 25
Registered: 26-12-2011

Re: How long does it take for line to be uncapped?

Excellent thanks. Is there a best number to ring to get one, or is it just the normal helpdesk number?
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: How long does it take for line to be uncapped?

HI Jem8472,
I'm not 100% convinced that it's the same issue, as all the ones I've seen so far have been where the upload only reaches about 10% of the speed via wireless. What happens if you reboot the router?
Jojo Smiley
bomster
Grafter
Posts: 84
Registered: 28-12-2011

Re: How long does it take for line to be uncapped?

What does it mean for your line to be uncapped?
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: How long does it take for line to be uncapped?

Hi bomster,
it means that the upload can reach speeds of about 900Kbps. This is only available on 21CN though; you're currently on 20CN.
Jojo Smiley
Jem8472
Grafter
Posts: 25
Registered: 26-12-2011

Re: How long does it take for line to be uncapped?

Quote from: Joanne
HI Jem8472,
I'm not 100% convinced that it's the same issue, as all the ones I've seen so far have been where the upload only reaches about 10% of the speed via wireless. What happens if you reboot the router?
Jojo Smiley

I just reset the router and did a speed test and got just under 3mpbs down and 0.13mbps up.
I did increase the other day up to 0.38mbps up after I sent a query to one of the plusnet team. But it seems to have dropped down again.