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How long does an upgrade take to happen?

MartinConnolly
Hooked
Posts: 9
Thanks: 1
Registered: ‎16-06-2020

How long does an upgrade take to happen?

I've just renewed my unlimited fibre contract, but gone from 36mb max to 48mb max. The paperwork said this took effect on the 6th of April, but nothing has changed in my dashboard and the actual speed I get hasn't changed yet either. How long should this take to go through?

4 REPLIES 4
jab1
Legend
Posts: 16,653
Thanks: 5,252
Fixes: 246
Registered: ‎24-02-2012

Re: How long does an upgrade take to happen?

MartinConnolly
Hooked
Posts: 9
Thanks: 1
Registered: ‎16-06-2020

Re: How long does an upgrade take to happen?

Yes, that seems to be the same issue. I guess I'll have to wait a few days!

csmith94
Plusnet Help Team
Plusnet Help Team
Posts: 333
Thanks: 128
Fixes: 25
Registered: ‎01-12-2020

Re: How long does an upgrade take to happen?

Hi @MartinConnolly, thanks for getting in touch and I'm sorry to hear you're upgrade hasn't completed yet. I've had a look at your order and can confirm that your service will be going live on 14 April 2023. After this if you still don't see an improvement in your speeds, please let me know. 

 Curtis Smith
 Plusnet Help Team
MartinConnolly
Hooked
Posts: 9
Thanks: 1
Registered: ‎16-06-2020

Re: How long does an upgrade take to happen?

Thanks @csmith94