How long does activation take?

[#1]

Phone line is active and router has arrived, how long until activation? Tried to ask on the chat and they didn’t have access to the order and have been on hold for 30 minutes on the phone with the automation telling me my broadband isn’t ready. How do I find out the activation date as haven’t been told one?

[#2]

Hi @Rebeccataylor21,

I'm sorry to hear you've not had any further updates regarding your order.

I've checked over this for you and left a ticket on your account with the information you require. You can view this here

Should you have any further questions, please feel free to get in touch.

Thank you,

Aisha

[#3]

Hi 

Thank you for opening the ticket. However I still haven't had a response even though it was supposed to be updated yesterday. 

Will someone look at the ticket today?

Thanks

Rebecca 

[#4]

Sorry to hear you haven't had a update regarding this.

I'll get this chased up for you now and the ticket updated shortly

[#5]

Hi

Just asking as I have had quite a few issues with my order that activation will happen today as it says on my emails? As currently I haven't received an activation message.

Thanks!

[#6]

Hi @Rebeccataylor21, Your order completed as of about 5pm this evening in our suppliers systems, but the account hadn't activated (this is normal there's sometimes a delay in receiving the notification from them - which is why we advise by close of business on the activation date). I've manually activated the account and you should now be able to connect.