How long does activation take?
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How long does activation take?
07-12-2018 11:47 AM
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Re: How long does activation take?
07-12-2018 3:35 PM
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Hi @Rebeccataylor21,
I'm sorry to hear you've not had any further updates regarding your order.
I've checked over this for you and left a ticket on your account with the information you require. You can view this here
Should you have any further questions, please feel free to get in touch.
Thank you,
Aisha
Re: How long does activation take?
10-12-2018 5:47 PM
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Hi
Thank you for opening the ticket. However I still haven't had a response even though it was supposed to be updated yesterday.
Will someone look at the ticket today?
Thanks
Rebecca
Re: How long does activation take?
10-12-2018 7:22 PM
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Re: How long does activation take?
13-12-2018 6:13 PM
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Just asking as I have had quite a few issues with my order that activation will happen today as it says on my emails? As currently I haven't received an activation message.
Thanks!
Re: How long does activation take?
13-12-2018 6:41 PM
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Hi @Rebeccataylor21, Your order completed as of about 5pm this evening in our suppliers systems, but the account hadn't activated (this is normal there's sometimes a delay in receiving the notification from them - which is why we advise by close of business on the activation date). I've manually activated the account and you should now be able to connect.
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