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How long does Plusnet take to answer tickets?

Zap
Grafter
Posts: 284
Registered: 22-11-2007

How long does Plusnet take to answer tickets?

I raised a ticket yesterday around 3pm and it said it would take 17 hours to respond, this is bad enough in itself, but it is now over 24 hours and the weekend will shortly be upon us.
Any PN staff hanging about here who fancy sorting out my problem, I am actually trying to give you more money each month.
3 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,161
Thanks: 932
Fixes: 77
Registered: 04-04-2007

Re: How long does Plusnet take to answer tickets?

Will take a look now...

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: How long does Plusnet take to answer tickets?

Hi Zap,
I've passed this through to the phone provisioning team for you and I'll chase it to make sure the order gets placed tomorrow morning for you.
Zap
Grafter
Posts: 284
Registered: 22-11-2007

Re: How long does Plusnet take to answer tickets?

Thanks a lot.