How long do I have to wait for a connection and why are the agents so bad at their jobs?
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How long do I have to wait for a connection and why are the agents so bad at their jobs?
01-05-2019 9:20 AM
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Re: How long do I have to wait for a connection and why are the agents so bad at their jobs?
01-05-2019 12:57 PM
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Thank you for getting in touch with us over the Community forum.
I am sorry to hear about the experience you have had while waiting for your services to activate, this is not the level of service that we want any of our customers to receive.
Having reviewed your account I can see that this has now been escalated within our Order Updates Team who is investigating your query fully. They will be monitoring the ticket relating to the query whilst investigating so will keep updating you as soon as possible. The escalated ticket can be found here
I am sorry for the issues you have experienced and we will continue to do everything we can to resolve the delays as quickly as possible.
Re: How long do I have to wait for a connection and why are the agents so bad at their jobs?
01-05-2019 1:31 PM
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Me that they needed new access and I needed to be in! Shocking
Re: How long do I have to wait for a connection and why are the agents so bad at their jobs?
01-05-2019 2:58 PM
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Hello @natalieshannon1,
I appreciate this has been ongoing for longer than we both would expect and I sincerely apologise for the continuous delays in trying to complete your order.
The provisioning ticket on your account has been updated with the next step from our suppliers as I have been in contact with them. You can access it here. The advisor who has personal ownership of the situation will continue to monitor the orders progress and provide you with more information shortly.
Thank you.
Re: How long do I have to wait for a connection and why are the agents so bad at their jobs?
01-05-2019 3:19 PM
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Re: How long do I have to wait for a connection and why are the agents so bad at their jobs?
01-05-2019 4:52 PM
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I understand your frustration regarding the delays and the length of time taken to resolve this for you.
Having further reviewed your account I can see that my colleague who has taken personal ownership of your query is working to try to resolve this as quickly as possible, I have advised them that I have responded to you via the Community. We are working with our supplier and as an external stakeholder we are unable to overturn any of their internal processes and time constraints that they are held to.
I do apologise that this is taking so long and assure you we are doing all we can to resolve this as quickly as we can.
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