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How long do BT take to update their database?

Stef
Grafter
Posts: 247
Registered: 13-08-2007

How long do BT take to update their database?

I am just having a BT business line installed in central London and am eagerly awaiting the phone No. so that I can order plusNET broadband straight away... When I last did this (about two years ago) the whole process was slowed up by about a week because it took BT this long to 'update their database'. In other words I had the Phone No. and the line was installed and working only PN could not process the order for about a week as my new phone No. was not showing on BT's systems. Is this situation any faster now?  Huh
Thanks,
Stef
5 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: How long do BT take to update their database?

Hey Stef,
Generally this takes upto 48 hours, so your case of a week was an extremely rare one!  Once you get your phone number I'll be more than happy to check it out to see if you can have an order placed.
Just give me a shout Smiley
Stef
Grafter
Posts: 247
Registered: 13-08-2007

Re: How long do BT take to update their database?

Thanks  Smiley
Stef
Grafter
Posts: 247
Registered: 13-08-2007

Re: How long do BT take to update their database?

Hi James,
Finally managed to obtain a new number from BT Business so have just ordered £19.99 small business package online from plusNET. Is there any way you can help to get the line broadband activated without any undue delay please? Our new number is [Removed].
Any help you can provide will be greatly appreciated.
Thanks, Smiley
Stef
cp:green Phone number removed, as this forum is open to search engines, and general public. mod:end
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: How long do BT take to update their database?

Hi Stef,
Could you possibly PM me the username for that account?
The line isn't showing as clear yet, but that may just be the BT DB taking a little time to update.
Stef
Grafter
Posts: 247
Registered: 13-08-2007

Re: How long do BT take to update their database?

Hi James,
Will email you,
Many thanks,
Stef