How hard can it be to get a fault sorted?

[#1]

I'll wait and see how the fault progresses thanks.  I haven't added the results from the tests last night to the ticket in case it is now irrelevant but can add them if required.

[#2]

Things are looking up eventually    Sync back at 8128, pings under 30 (after the openreach visit they enabled interleaving and pings was up at 60ms)  just need the IP profile to get updated now

Quote

Download speed achieved during the test was - 5.32 Mbps For your connection, the acceptable range of speeds is 1.2 Mbps-7.15 Mbps. Additional Information: Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.83 Mbps(UP-STREAM) IP Profile for your line is - 5.5 Mbps

[#3]

Glad to see that looks better, let me know anything changes.

[#4]

How long does it take for the IP profile to lift?  It's been running at 8128 for a couple of days now and I have done the requested reboot in the ticket.

[#5]

It should have happened by now. See http://www.kitz.co.uk/adsl/IPprofile.htm#IPprofile_increase_time

[#6]

Hi Bud,
We've been in-touch with our suppliers who have manually adjusted your IP profile, you should see the difference in the next hour or so.