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How do I track a request for help please?

RNT
Newbie
Posts: 7
Registered: ‎05-08-2014

How do I track a request for help please?

Sorry for what is probably a basic question, but how can I tell that Plusnet are dealing with a problem which was flagged up via the automated help programme please? The final comment given was that a ticket had been raised but I cannot see where I can monitor what is happening.
Thanks in anticipation
Nik
2 REPLIES
Superuser
Superuser
Posts: 13,047
Thanks: 4,337
Fixes: 26
Registered: ‎22-08-2007

Re: How do I track a request for help please?

Hi Nik,
Welcome to the forums.  Log into the user portal (member centre) here http://plus.net and go to 'help & support' there you will see a "my questions" link.
Immediately upon logging in, you might see a "we have responded to your question" prompt / link.
HTH,
Kevin
RNT
Newbie
Posts: 7
Registered: ‎05-08-2014

Re: How do I track a request for help please?

Thank you, I will have a look now.