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How do I track a request for help please?
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How do I track a request for help please?
07-08-2014 11:31 AM
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Sorry for what is probably a basic question, but how can I tell that Plusnet are dealing with a problem which was flagged up via the automated help programme please? The final comment given was that a ticket had been raised but I cannot see where I can monitor what is happening.
Thanks in anticipation
Nik
Thanks in anticipation
Nik
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Re: How do I track a request for help please?
07-08-2014 1:56 PM
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Hi Nik,
Welcome to the forums. Log into the user portal (member centre) here http://plus.net and go to 'help & support' there you will see a "my questions" link.
Immediately upon logging in, you might see a "we have responded to your question" prompt / link.
HTH,
Kevin
Welcome to the forums. Log into the user portal (member centre) here http://plus.net and go to 'help & support' there you will see a "my questions" link.
Immediately upon logging in, you might see a "we have responded to your question" prompt / link.
HTH,
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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Re: How do I track a request for help please?
07-08-2014 5:09 PM
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Thank you, I will have a look now.
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