How do I get out of this chicken [removed] outfit??
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How do I get out of this chicken [removed] outfit??
05-01-2016 5:22 PM
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First I was told that the upload speed was capped, and a request was put in to uncap it. No change. Then I was told that it was still capped and a new request would be placed. No change. Today I've had two messages, one to say that a new request has been submitted to Plusnet's supplier (BTW?) to uncap the line, and a second one to say that actually the line is uncapped and these speeds are correct for my line.
They're NOT correct. I had 2 happy years with TalkTalk and about 4 months with Plusnet, enjoying 9.8Mb/s down, 88kb/s up. Now my upload is so [Censored] it's embarrassing to Skype, and uploading videos to Youtube is suddenly arduous.
Is this REALLY the "new normal"? It's not acceptable to me for the deal that I signed up to to be BOTH less than I'd hoped AND for it to continue to degenerate. If it IS the "new normal", I want OUT.
[Moderator's note by Mike (Mav) changed topic title to remove avoidance of swear filter as per forum rule.
Re: How do I get out of this chicken sh*t outfit??
05-01-2016 5:26 PM
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Re: How do I get out of this chicken sh*t outfit??
05-01-2016 5:46 PM
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From my router's status page:
ADSL Link | Downstream | Upstream |
Connection Speed | 10606 kbps | 440 kbps |
Line Attenuation | 37.5 db | 18.9 db |
Noise Margin | 6.5 db | 19.9 db |
From Plusnet's estimate speed:
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
9.8 Mb
BT Wholesale Broadband Performance Test:
Download Speed (Mbps): 9.23
Upload Speed (Mbps): 0.37
Ping Latency(ms): 50.25
Re: How do I get out of this chicken [removed] outfit??
05-01-2016 6:05 PM
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Your upload is capped - hopefully it will be picked up and sorted here tomorrow
The odd thing is that usually a capped upload is at 444 or 443kbps this may be part of the problem
It will be interesting to see what they find out
Re: How do I get out of this chicken [removed] outfit??
05-01-2016 6:07 PM
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Re: How do I get out of this chicken [removed] outfit??
05-01-2016 6:13 PM
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I can accept errors in the system, and between Plusnet and BT, especially over Christmas and New Year. I really do object to being fobbed off, though. That's not on.
Cheers guys!
Re: How do I get out of this chicken [removed] outfit??
06-01-2016 9:56 AM
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The order to uncap your upstream completed this morning.
I can see from the notes on your account that you contacted us via chat on 26/12 when we agreed to do this so I assume the agent forgot or made a mistake. I'll get some feedback passed on as we expect better.
Re: How do I get out of this chicken [removed] outfit??
06-01-2016 10:05 AM
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Just for clarity, this journey began on 20/11/2015 on ticket 114786585. I replaced the microfilter and assumed the problem had been fixed. It wasn't and the issue persisted. I replaced the microfilter a further 3 times and bought a new router as well. I have other ticket numbers if you need them, dating 6/12, 10/12 and 30/12.
Thanks again
Re: How do I get out of this chicken [removed] outfit??
06-01-2016 10:14 AM
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Adam, no change I'm afraid. Rather usefully, speedof.me shows in graphic detail how the upload is being shaped.
Re: How do I get out of this chicken [removed] outfit??
06-01-2016 11:45 AM
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Re: How do I get out of this chicken [removed] outfit??
06-01-2016 11:47 AM
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Quote Just for clarity, this journey began on 20/11/2015
I'll dig a little deeper in that case for passing on feedback.
Let us know how things are now as we've performed some maintenance that should have forced through the change to your upstream.
Re: How do I get out of this chicken [removed] outfit??
06-01-2016 11:50 AM
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MUCH better! Thank you, Adam!
To my untrained eye it still looks a little bit shaved, but it's twice what it was and much more like I'm used to.
Re: How do I get out of this chicken [removed] outfit??
06-01-2016 11:56 AM
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Quote To my untrained eye it still looks a little bit shaved
it won't be as no level of traffic management is applied to upstreams, only downstream activity. If it's a little under the theoretical maximum that will just be due to the capabilities of your individual line.
Re: How do I get out of this chicken [removed] outfit??
06-01-2016 12:28 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: How do I get out of this chicken [removed] outfit??
06-01-2016 12:37 PM
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http://www.speedtest.net/my-result/4973256082
The speedof.me test is useful because it gives a temporal visualisation of both download and upload speeds.
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