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How do I get my upload speeds uncapped?

malkmus13
Dabbler
Posts: 14
Registered: 08-06-2014

How do I get my upload speeds uncapped?

I would like my upload speed uncapped. it is currently 0.4
I have tried raising a support question on the website but there is no way to report poor upload speeds
Is anyone from plusnet on this forum and can they help?
11 REPLIES
Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: How do I get my upload speeds uncapped?

Are you on a 20CN or a 21CN exchange?
If you are not sure post the results you get from http://www.dslchecker.bt.com/adsl/adslchecker.welcome
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
malkmus13
Dabbler
Posts: 14
Registered: 08-06-2014

Re: How do I get my upload speeds uncapped?

i get this. see below

-----------

BT BROADBAND AVAILABILITY CHECKER
Telephone Number XXXXXXXX on Exchange BOWES PARK is served by Cabinet 17
Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date
High Low High Low
FTTC Range A (Clean) 55.8 38.1 14.5 8.9 -- Available
FTTC Range B (Impacted) 47.5 27.4 14.5 6.9 -- Available

WBC ADSL 2+ Up to 13.5 -- 12.5 to 15 Available
WBC ADSL 2+ Annex M Up to 13.5 Up to 1 12.5 to 15 Available
ADSL Max Up to 2 -- 2 to 5 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Other Offerings
FTTP on Demand 330 30 -- Available
Fibre Multicast -- -- -- Available
Copper Multicast -- -- -- Available
malkmus13
Dabbler
Posts: 14
Registered: 08-06-2014

Re: How do I get my upload speeds uncapped?

i get this
Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: How do I get my upload speeds uncapped?

Well the good news is that you are on 21CN and so when one of the PN staff spots this topic they should place an order to uncap your line for free.
The better news is that fibre is available which would dramatically increase your speeds. I suggest you ring the customer options team on 0800 013 2632 or 0330 123 9197 and see what deal they will offer. You may be pleasantly surprised.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: How do I get my upload speeds uncapped?

PS You don't need to upload images elsewhere to post them on here. Just open up Additional Options and Attachments while composing your post and you can attach the image like this (I saved your image to disk and then attached it).
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
malkmus13
Dabbler
Posts: 14
Registered: 08-06-2014

Re: How do I get my upload speeds uncapped?

I am happy with my ordinary internet, i dont want to fork out £40 per month for fibre, i just want my upload speeds uncapped.
Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: How do I get my upload speeds uncapped?

£40 per month!!!!! There's no need to change to an expensive ISP to get fibre when it's available to you for less than half that price from Plusnet!
Edit: The maximum you'll pay is £17.49 for 40 down/20 up if your phone is not with Plusnet. If you ring up you'll probably be offered a deal for the first few months for under £10 a month.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
malkmus13
Dabbler
Posts: 14
Registered: 08-06-2014

Re: How do I get my upload speeds uncapped?

maybe, but dont forget the rip-off landline cost too.
Highlighted
Community Veteran
Posts: 26,692
Thanks: 916
Fixes: 10
Registered: 10-04-2007

Re: How do I get my upload speeds uncapped?

Many people have found they can get fibre for around the same price they were paying for ADSL especially if they haven't changed package within the last couple of years. On top of that if they ring up they'll be offered a discount for some months.
It will cost you nothing to ring up and find out what they will offer you - then decide. To not make the call and find out would be stupidity as you could actually save money.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Help Team
Plusnet Help Team
Posts: 1,932
Thanks: 16
Fixes: 3
Registered: 24-07-2014

Re: How do I get my upload speeds uncapped?

Hi malkmus13,
Your upload speed is actually uncapped at the moment. I would expect you to get faster than the current speed though. Can I please ask that you raise a fault report so that our faults team will investigate further.
In regards to fibre, it's well worth it in my opinion.
Thanks,
Tony
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
malkmus13
Dabbler
Posts: 14
Registered: 08-06-2014

Re: How do I get my upload speeds uncapped?

i have raised a question - number 94258014