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How do I find out if I'm still in minimum contract?

clairecable
Hooked
Posts: 6
Fixes: 1
Registered: 12-11-2016

How do I find out if I'm still in minimum contract?

I've been with plusnet since 2014 for phone and broadband. Having done some shopping around I've discovered that I can get my phone and broadband significantly cheaper with another provider and not only that it is fibre broadband too. Anyway through reading up on the plusnet website it says that you may incur costs if you change provider and you're still in a minimum term contract (or words to that effect). I can't find anywhere on my account that outlines if I am in a minimum term. It does say contracted in brackets after my product title/description. Hoping someone can help to save me the hassle of ringing plusnet?
7 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,375
Thanks: 585
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Registered: 21-09-2009

Re: How do I find out if I'm still in minimum contract?

AT https://www.plus.net/my.html?s=0&action=account_summary if you are in contract there will be a charge saying "Upon Cancellation" against your broadband contract whiich is not equal to zero.

clairecable
Hooked
Posts: 6
Fixes: 1
Registered: 12-11-2016

Re: How do I find out if I'm still in minimum contract?

So it says £0.00 (upon cancellation) does this mean I shouldn't incur any charges if I do decide to leave?
SpendLessTime
Aspiring Hero
Posts: 2,375
Thanks: 585
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Registered: 21-09-2009

Re: How do I find out if I'm still in minimum contract?

Yes, although if you go to a supplier like Sky who do not use BT Wholesale network then you pay a cancellation fee for the line being transfer away from BT Wholesale. It is £30 if I recall correctly

clairecable
Hooked
Posts: 6
Fixes: 1
Registered: 12-11-2016

Re: How do I find out if I'm still in minimum contract?

That's great thanks. It's Vodafone I'm thinking of moving to so not sure if they use BT wholesale network?
clairecable
Hooked
Posts: 6
Fixes: 1
Registered: 12-11-2016

Re: How do I find out if I'm still in minimum contract?

I believe they may be though. A lot cheaper for me so chances are I may make the move
Plusnet Staff
Plusnet Staff
Posts: 2,123
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Registered: 22-08-2015

Re: How do I find out if I'm still in minimum contract?

More information on the cessation charge can be found:

https://www.plus.net/help/my-account/charges-for-removing-broadband/

If you would like to discuss renewing your contract I would recommend calling our customer options team on 0800 013 2632 (Selecting option 1, then option 2) with usually not much wait.

Open until 8pm tonight and back at 8am tomorrow.

I hope this helps
I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: How do I find out if I'm still in minimum contract?

You can check whether a service provider has an LLU presence in the exchange at

https://www.samknows.com/broadband/exchange_search

An LLU presence would usually trigger the cessation charge, but it's probably worth calling the new provider and asking them.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support