How do I find out if I'm still in minimum contract?
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How do I find out if I'm still in minimum contract?
23-11-2016 6:23 PM
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Re: How do I find out if I'm still in minimum contract?
23-11-2016 6:33 PM
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AT https://www.plus.net/my.html?s=0&action=account_summary if you are in contract there will be a charge saying "Upon Cancellation" against your broadband contract whiich is not equal to zero.
Re: How do I find out if I'm still in minimum contract?
23-11-2016 6:36 PM
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Re: How do I find out if I'm still in minimum contract?
23-11-2016 6:38 PM
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Yes, although if you go to a supplier like Sky who do not use BT Wholesale network then you pay a cancellation fee for the line being transfer away from BT Wholesale. It is £30 if I recall correctly
Re: How do I find out if I'm still in minimum contract?
23-11-2016 6:40 PM
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Re: How do I find out if I'm still in minimum contract?
23-11-2016 6:42 PM
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Re: How do I find out if I'm still in minimum contract?
23-11-2016 6:42 PM
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https://www.plus.net/help/my-account/charges-for-removing-broadband/
If you would like to discuss renewing your contract I would recommend calling our customer options team on 0800 013 2632 (Selecting option 1, then option 2) with usually not much wait.
Open until 8pm tonight and back at 8am tomorrow.
I hope this helps
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Re: How do I find out if I'm still in minimum contract?
23-11-2016 6:47 PM
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You can check whether a service provider has an LLU presence in the exchange at
https://www.samknows.com/broadband/exchange_search
An LLU presence would usually trigger the cessation charge, but it's probably worth calling the new provider and asking them.
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