How Long does it take till broadband is active
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: How Long does it take till broadband is active
How Long does it take till broadband is active
24-06-2011 4:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My phone line was installed a week ago and Phone works no problem, but my wifi router is still showing as not ordered and running checks on the line.
How long do these checks take and how long till I get router and active broadband.
Thanks Anna
Re: How Long does it take till broadband is active
24-06-2011 4:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: How Long does it take till broadband is active
26-06-2011 5:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have not parted from my PC now for 48 hours looking for your ASAP answer to above.
Thanks Annaden
Re: How Long does it take till broadband is active
26-06-2011 6:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: How Long does it take till broadband is active
27-06-2011 10:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for your query.
It would seem unfortunately the order had not gone through properly so I have now placed the order but unfortunately this will now take 5-7 working days to go active, please accept my apologies for inconvenience this may cause you.
Thank you for getting back to me so quickly.
But how come when I asked the question 5 Days ago this was not picked up then, I have to say this is not inspiring me as to how good the service is going to be at Plusnet.
Anna
Re: How Long does it take till broadband is active
27-06-2011 11:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
On a more serious note I'm sorry that you didn't get a straight forward answer straight away. I'm in the process of giving feedback on that now...
Adam.
Re: How Long does it take till broadband is active
28-06-2011 11:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It would seem the answer in my case would be 18 days, as I have just had a message saying it should be active afternoon 5/07/11.
If my router ever turns up.
My sister just switched to BT last week phone line installed thursday hob/router installed friday all up and running no problem, have I made a mistake swapping to plusnet or am I the only one so unlucky.
Thanks Anna
Re: How Long does it take till broadband is active
28-06-2011 11:42 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote have I made a mistake swapping to plusnet or am I the only one so unlucky
you will not be first one but as in all company's there will be the odd fault, its how the company's makes up for such faults and in my view this is where plusnet are worth the subs, am on virgin media now and there is no comparing the 2 customer services. Am sure one of the plusnet staff on here will help make up for your extended period with out internet.
give me yorkshire based CSC any day, since joining VM i am now pretty good at talking in Tagalog, in my days with plusnet it was not unknown for one of the forum staff to ring out the blue when i have posted about in reality un important issues, an to have to wait 2-3 days is the best reply rate VM forum can offer, they run a system of oldest posts get replyed to first so if i put this reply on there forum your thread would not get replyed to for another 3-4 days and then you have to ask others not to bump you to bottom of queue why you wait.
your thinking why did i leave, simple the limits of adsl over distance, but i will be back to use fttc once vm contract is up and the tech has been fully tested by the guinea pigs
Re: How Long does it take till broadband is active
28-06-2011 11:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I think you were just unlucky however this quote I am showing you Is getting pretty old now and cumbersome. Too many Plusnet apologies on this forum for my liking. And never seems to get any better, Sorry this, Sorry that, I wonder If they really are sorry. All very well repeatedly saying It over and over and over and......Feeding feedback back, Its all you read now mostly at the end of all their posts from not happy customers.
Quote I'm sorry that you didn't get a straight forward answer straight away. I'm in the process of giving feedback on that now...
Yawn...Boring
Re: How Long does it take till broadband is active
28-06-2011 11:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've refunded the postage charge as a good will gesture.
Steve M,you've just quoted my reply to the OP where else have I said that? Also I can't say anything different in this instance....
Re: How Long does it take till broadband is active
28-06-2011 12:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
is this the PN forum or talk talk one i walked into? on that front you went after TT with value and look now TT dropped the price even more, what else will PN get rid off to reduce price.
edit to adams new post.
refund of P an P to make up for such a extended period of internet down time, maybe its BTw fault or maybe not but thats a joke in my view, wait to see what the OP thinks to that
Re: How Long does it take till broadband is active
28-06-2011 12:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: How Long does it take till broadband is active
28-06-2011 12:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: How Long does it take till broadband is active