House move query

[#1]

Hi sammieblue,
Referrals will not show until the account is fully up and running,
Jojo

[#2]

Thanks Jojo
I now have internet up & running at my new house 
Could you check that we are on adsl2 please? Really hoping to get better speeds than the 6-7mb I was limited to before...
At the moment (according to speedtest.net) we are limited to 2.5mb but I am guessing that is due to the training period on the new line?
Thanks for all your help
Sam

[#3]

Hi sammieblue,
There are no line stats yet as the order is not due to complete until tomorrow so I can't check anything yet.
Jojo

[#4]

Hi  Jojo,
Are you able to check now?
It would appear I am still on ADSL as my speeds are limited to the usual 6.5mb,,,
Thanks
Sam

[#5]

My router says:
G.992.1 annex A
Not ADSL2 right? 

[#6]

HI sammieblue,
Yes it is    Let me do some checks.
Jojo
edit, meant to say yes you're right

[#7]

HI sammieblue,
Ok, here's the answer...
as you were on 20cn it is moved over as 20cn and once it is active we then place the order to reprovide on to 21cn. I have just placed that order for you so that should complete in 7 days. You may notice a short amount of downtime on the day while they move your connection from one technology to the other.
Jojo

[#8]

Brilliant thanks Joanne.
I hope you get the recognition you deserve for all your hard work on these forums!
Fingers crossed it all goes through okay next week
Thanks again
Sam

[#9]

Morning Joanne
Since your post confirming my order to change to ADSL2 I have had two emails containing this message:
There's been a problem with processing your broadband order. Once we've got more details, we'll deal with this and contact you if we need to.
However, around the same time I received messages from Plusnet informing me that my house move had completed
I'm unsure what the latest email refers to & if I should take any notice of it?
Thanks
Sam

[#10]

Hi sammieblue,
I'll have a look into that for you and see what I can find out.
Jojo

[#11]

Any luck Jojo?
Just abit anxious, really hoping the changeover all goes through okay on Thursday.
Any idea whether it will be morning/afternoon/evening?
I'm not really sure how it works 

[#12]

Hi sammieblue,
It appears that your exchange is not yet enabled for 21CN. When I checked this on samknows it does seem to be, although on closer inspection its enabled date is in the future (see here); quite misleading really! Sorry to have gotten your hopes up, but apparently it will be enabled at the end of May.
Jojo

[#13]

Very confusing!
http://usertools.plus.net/exchanges/ says it is enabled.
http://community.plus.net/21cn-exchange-availability/ says it's enabled.
What does http://www.dslchecker.bt.com/adsl/adslchecker.welcome say?

[#14]

That comes back showing ADSL2 is enabled...
"Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 17Mbps; typically the line speed would range between 10Mbps and 19.5Mbps. Our test also indicates that your line could support an estimated ADSL 2+ Annex-M broadband upstream line speed of 1.5Mbps and downstream line speed of 12Mbps; typically the downstream speed would range between 11Mbps and 13Mbps."
Not sure if there's some confusion there or what, but it's certainly confusing me!
However out of curiosity I've placed a manual upgrade order to 21CN, that's due for completion on the 22nd so we'll see where that goes. Odd conflicting information 

[#15]

Thanks all.
I have been confused by it for a couple of years.
From info on samknows I have always expected it to be ready by June 1st 2011.
However, each time I ring Plusnet concerning speed issues or a housemove (had a couple) I am told I can expect 17mb, I query it but they assure me I am able to get adsl2 but when the connection goes live I am still on adsl.
Looking forward to enjoying adsl2, whether it be next week or in June, fingers crossed its next week.
Thanks
Sam