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House move + FTTC migration slow download

Bendo
Dabbler
Posts: 16
Registered: 08-01-2014

House move + FTTC migration slow download

Hi,
Just had my house move and FTTC migration completed, but download is very slow.
BT speedtest shows:-
Download speedachieved during the test was - 3.63 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
Is this due to the migration to FTTC and some systems still think I'm on ADSL and is limiting me to the speeds I used to get?
5 REPLIES
Community Veteran
Posts: 1,612
Thanks: 22
Registered: 29-06-2010

Re: House move + FTTC migration slow download

What does your Current Line Speed in the Member Centre show? (log-in required).
Bendo
Dabbler
Posts: 16
Registered: 08-01-2014

Re: House move + FTTC migration slow download

Ahh, that will be it:-
Phone exchange:
    LARK LANE
Estimated line speed:
    5Mb (This may vary between 4Mb and 6Mb) - Checked on 2013-12-12 14:25:27
Current line speed:
    3.8 Mb
Still showing the old exchange and phone no too. Wonder if it will update itself or if I need to log a ticket.
Bendo
Dabbler
Posts: 16
Registered: 08-01-2014

Re: House move + FTTC migration slow download

Can one of the plusnet staffers on the forum take a look at this?
Ignore that, sorted now
Phone exchange:
    WIDNES
Estimated line speed:
    69Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-01-09 13:54:09
Current line speed:
    78 Mb
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 199
Fixes: 62
Registered: 27-04-2007

Re: House move + FTTC migration slow download

Yep, that was me changing your account type Smiley
Sorry for the delay, just needed someone to pick up the house move ticket, all done anyway.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Bendo
Dabbler
Posts: 16
Registered: 08-01-2014

Re: House move + FTTC migration slow download

Ahh, cool, thanks Adam  Cool.