Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
House Move Frustrations
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: House Move Frustrations
House Move Frustrations
28-05-2014 4:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello all,
Basically i moved house on the 6th of May, and its fair to say i have moved into the sticks, so when booking my move had to take the downgrade from fibre to standard adsl
After an initial delay i was told that the move was complete for my broadband yesterday, so plugged everything in, but nothing worked. I tried a few things in my knowledge with no luck, so called plusnet support.
They were next to useless, and just talked me through a reset and then blamed the router, which is less than 6 months old and was working fine up until a few weeks ago.
Now i believe the router is fine, i just think its setup is incorrect. Since the downgrade has taken place, obviously i no longer need the BT modem part of my original setup, my technicolor connects direct to the phone socket, with a microfilter to the DSL port. Usually my router wouldnt try and dial out so to speak, the BT modem did this, so i dont think it is even trying.
Does anybody have any ideas on how i can force it to make this change, so its not just looking for the BT modem via ethernet?
Any help greatly appreciated
Thanks in advance
Basically i moved house on the 6th of May, and its fair to say i have moved into the sticks, so when booking my move had to take the downgrade from fibre to standard adsl
After an initial delay i was told that the move was complete for my broadband yesterday, so plugged everything in, but nothing worked. I tried a few things in my knowledge with no luck, so called plusnet support.
They were next to useless, and just talked me through a reset and then blamed the router, which is less than 6 months old and was working fine up until a few weeks ago.
Now i believe the router is fine, i just think its setup is incorrect. Since the downgrade has taken place, obviously i no longer need the BT modem part of my original setup, my technicolor connects direct to the phone socket, with a microfilter to the DSL port. Usually my router wouldnt try and dial out so to speak, the BT modem did this, so i dont think it is even trying.
Does anybody have any ideas on how i can force it to make this change, so its not just looking for the BT modem via ethernet?
Any help greatly appreciated
Thanks in advance
Message 1 of 9
(1,276 Views)
8 REPLIES 8
Re: House Move Frustrations
28-05-2014 4:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I take it you are using the Technicolor.
It will need it's firmware changing to use ADSL rather than VDSL because as you pointed out, it's looking for service on the WAN ethernet port
It will need it's firmware changing to use ADSL rather than VDSL because as you pointed out, it's looking for service on the WAN ethernet port
Message 2 of 9
(971 Views)
Re: House Move Frustrations
28-05-2014 4:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is that quite easy to do? Would Plusnet support be able to talk me through, or am i better off being talked through it on here?
Message 3 of 9
(971 Views)
Re: House Move Frustrations
28-05-2014 4:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
http://products.plus-payh.co.uk/firmware/ explains it
Message 4 of 9
(971 Views)
Re: House Move Frustrations
28-05-2014 4:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Great stuff, thank you
Message 5 of 9
(971 Views)
Re: House Move Frustrations
28-05-2014 4:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm just having a scout about for you. It should be quite easy to do but I cannot find the Plusnet ADSL firmware files at the moment.
Maybe someone from PN Staff can help out
Firmware and tool
Edit: http://products.plus-payh.co.uk/firmware/
Maybe someone from PN Staff can help out
Firmware and tool
Edit: http://products.plus-payh.co.uk/firmware/
Message 6 of 9
(971 Views)
Re: House Move Frustrations
28-05-2014 4:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Oldjim http://products.plus-payh.co.uk/firmware/ explains it
Beat me to it
Message 7 of 9
(971 Views)
Re: House Move Frustrations
28-05-2014 4:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm just picking this up now and I'll see if we can do anything remotely.
Message 8 of 9
(971 Views)
Re: House Move Frustrations
28-05-2014 4:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank Chris - i have replied to your PM
and thanks guys
and thanks guys
Message 9 of 9
(971 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page