cancel
Showing results for 
Search instead for 
Did you mean: 

Hotmail bouncing Plusnet emails

stonechat
Grafter
Posts: 110
Registered: 30-07-2007

Hotmail bouncing Plusnet emails

Hi
I am unable to send an email to a Hotmail address, it bounces
If I use Gmail it is OK
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
  abc@hotmail.com
    SMTP error from remote mail server after MAIL FROM:<bob@xyz.plus.com> SIZE=6825:
    host mx3.hotmail.com [65.54.244.72]: 550 SC-001 Mail rejected by Windows Live Hotmail for policy reasons. Reasons for rejection may be related to content with spam-like characteristics or IP/domain reputation problems. If you are not an email/network admin please contact your E-mail/Internet Service Provider for help. Email/network admins, please visit http://postmaster.live.com for email delivery information and support
Has plusnet been blacklisted by Hotmail?
Bob
13 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Hotmail bouncing Plusnet emails

I'll get this flagged up to our networks team to see what we can do.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
paulgul
Rising Star
Posts: 605
Fixes: 1
Registered: 05-04-2007

Re: Hotmail bouncing Plusnet emails

I've just had this problem sending to a hotmail address and the same reasons quoted. I'll post the headers if required.
Paul
Community Veteran
Posts: 6,111
Thanks: 1
Registered: 05-04-2007

Re: Hotmail bouncing Plusnet emails

Sending e-mails to Hotmail addresses from PlusNet accounts has always been temperamental. A couple of years ago I had an issue whereby any I sent to Hotmail addresses disappeared without a trace (without any kind of notification), unless the e-mail was a reply to an e-mail sent from that Hotmail address. Hotmail support told me it was an issue with sending e-mails from Apple's Mail application, but I never was convinced... that problem could still be happening for all I know - I just gave up sending e-mails to Hotmail accounts so I've not known if the problem ever was resolved.
Moderator
Moderator
Posts: 26,955
Thanks: 1,753
Fixes: 135
Registered: 14-04-2007

Re: Hotmail bouncing Plusnet emails

I had a problem a while back with two destinations, one hotmail one not.
If I relayed through PN the hotmail bounced back but not the non hotmail destination.
If I sent direct the reverse happened.

Customer and Forum Moderator.

adheelios
Grafter
Posts: 31
Registered: 16-11-2008

Re: Hotmail bouncing Plusnet emails

hey guys, just thought I would let you know that our networks team are looking into this, basically it seems to be affecting some of our relay servers, but sending from webmail (webmail.plus.net) to hotmail addresses work fine.
more details to follow, but it's in hand so will hopefully be sorted sooner rather then later!  Smiley
Moderator
Moderator
Posts: 26,955
Thanks: 1,753
Fixes: 135
Registered: 14-04-2007

Re: Hotmail bouncing Plusnet emails

Smiley

Customer and Forum Moderator.

Wheel_nut
Grafter
Posts: 886
Registered: 03-08-2007

Re: Hotmail bouncing Plusnet emails

If you take a look at the Newnet forum on TBB, you will see that there is a similar problem being reported there. The common factor is Hotmail.
Community Gaffer
Community Gaffer
Posts: 13,424
Thanks: 1,186
Fixes: 92
Registered: 04-04-2007

Re: Hotmail bouncing Plusnet emails

As Adheel has mentioned, we've an internal problem open to address this (ref:5406Cool. At some point over the weekend there have also been issues reported sending to Yahoo! AT&T and Comcast.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Aniseed
Newbie
Posts: 1
Registered: 30-07-2007

Re: Hotmail bouncing Plusnet emails

I've been having this problem today. I've just successfully emailed a hotmail account using webmail, though, so thanks for the tip. Hope this gets sorted out soon.
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Hotmail bouncing Plusnet emails

I've just updated the service status posting about this:
Quote
This is an update to the previously reported problems sending emails to Hotmail addresses, these were occassionally resulting in bounce error messages.
We have performed some maintenance across our mail platform and contacted Hotmail to request removal from their blacklist. This should come into effect in the next 48 hours.
Sending emails via our webmail service remains unaffected and should be available as normal.
Please accept our apologies for the inconvenience. Further details will be provided as they become available.
Kind Regards,
Chris Parr
Customer Support
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 13,424
Thanks: 1,186
Fixes: 92
Registered: 04-04-2007

Re: Hotmail bouncing Plusnet emails

This should no longer be a problem so please shout up if you're still having issues...

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

driveconsultant
Grafter
Posts: 164
Registered: 03-08-2007

Re: Hotmail bouncing Plusnet emails

Quote from: Bob
This should no longer be a problem so please shout up if you're still having issues...

I'm having issues. It seems that the blocking of PN's mail servers went wider than Hotmail, and some brain-dead servers are refusing mails on the grounds that the addresses were previously blocked. See the following message which was part of a bounce message:
    SMTP error from remote mail server after initial connection:
    host cdptpa-smtpin01.mail.rr.com [75.180.132.243]:
    554 5.7.1 - ERROR: Mail refused - <212.159.14.145> - See http://security.rr.com/cgi-bin/block-lookup?212.159.14.145
I retried the message a few times and had a similar message for other mail server addresses:  212.159.14.147 and 212.159.14.148.
Any ideas what to do about this?
Community Gaffer
Community Gaffer
Posts: 13,424
Thanks: 1,186
Fixes: 92
Registered: 04-04-2007

Re: Hotmail bouncing Plusnet emails

I'll chase this up tomorrow. Give this thread a bump early afternoon if you've not heard anything.
Edit: We've requested removal. According to the information here we're looking at 6-10 hours before the request is honoured.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵