Horrible Customer service but no intention to improve

[#1]

Hi,
I opted for the plusnet broadband couple
of weeks ago and I was told
I would receive the router within a week and would be activated at the same time, though the monthly amount was deducted on the same day. Its been around more than 10 days but
no update pr confirmation over email.
Also, why it is so difficult to reach out to your customer service for an existing customer or someone who has just booked, no direct customer service email ID (why, what era are you living in) and 40 mins minimum waiting over call (insane that is, makes me feel if you really care about customer once booked). No chat availabe for existing customer. Though its not even a minute waiting for new customers, immediate availability of support over chat for new customers. Serious lack of service and integrity for existing customer.Are these tactics going to work in long term? Horrible.

[#2]

To use CHAT disable any browser POP UP blocker.

[#3]

Hello @nitsubedi,

We are sincerely sorry for the lack of communication you have received, this is snot the level of service we aim to provide.

I have looked into this for you and can see there is s problem with the account which is preventing the orders from being placed.

We would require a time to call you and get you set up with a new account. Once this has been done we will get your orders placed to go through as quickly as possible.

If you could message me with a contact number and a time to arrange a call for, I will get this sorted for you.

[#4]

Hi,
whats the issue with account set up. I havent been told anything.
can you call on [Removed] pls.
my friend is tracking the delivery of router and activation.

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

[#5]

or you can also call on [Removed]

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

[#6]

all our advisors are currently
busy, try again later is the standard answer for chat service though its not the case for new potential customers. the worst customer service.

[#7]

Hello @nitsubedi

I am deeply sorry to hear about the experience you have had with us.

I have responded to your query via a ticket. You can view this by Clicking Here

Should you require any further assistance, please do get back in touch with us.

Best wishes.

[#8]

when will I receive the activation details?
why is the service so slow? No direct customer care email ID, why?

[#9]

Moderators Note

This topic has been moved from Broadband to My Orders 

[#10]

still no response?

[#11]

Hi @nitsubedi,

Thanks for getting in touch.

I'm sorry that there was a problem with your order and you subsequently experienced difficulties getting through to us about this, I appreciate this has led to frustration and could have been handled better. Please accept our apologies for any inconvenience caused by the delay.

I have looked into this and can see that you have recently contacted us to discuss your order.

If you need anything further, please let us know.

Thanks - Tahir