Horrible Broadband speeds - New customer
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- Re: Horrible Broadband speeds - New customer
Horrible Broadband speeds - New customer
17-07-2014 9:03 PM
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I just joined Plusnet and have been getting sustained speeds that match dial-up for the last two days.
Yes, I know it says that speeds should level out after 10 days but I don't seen anything close to what I expected (16 Mb/s).
The speeds are not erratic. I don't see random shifts in it. All it does is stay extremely low.
Before this I had Sky broadband and speed averaged around 16Mb for download and they stayed consistently at that speed.
My current speeds are: (I upload faster than I download)
0.43 Mb/s Download
0.85 Mb/s Upload
I can't even use youtube properly and videos in 144p literally lag and pictures take ages to load.
On the 15th it did jump to 15.9 Mb/s in the evening but since then it's totally sat around these dial-up speeds.
I can't get the router stats because the page times out and never loads no matter what I do.
According to Plusnet, my Current line speed is 16.3Mb and the Estimated line speed is 15Mb.
Router is Technicolor 582n.
IP profile of the BT speed test is 16.36Mbps.
I have sent in a ticket (#88663618) but it's now been 24 hours and I haven't got any response.
I know it might sounds like I am simply impatient but these speeds are unbearable for even the most basic of tasks.
Re: Horrible Broadband speeds - New customer
17-07-2014 10:19 PM
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So, are you making a wireless connection to the router?
Re: Horrible Broadband speeds - New customer
17-07-2014 11:08 PM
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I just tried a wired connection to my laptop (with wifi on my laptop turned off for good measure) and the speeds didn't improve at all.
Download: 0.37 Mb/s Upload: 0.89Mb/s
I've also tried using the wireless with my phone and speeds are just as bad so I don't think there's anything wrong with my devices.
Maybe there's an issue with the router itself?
But what bothers me is that the Upload speed has kept the same throughout. When the Download speed did pick up, the Upload speed was still around 0.9Mb/s like it is now.
Why is it that only the download speed it behaving so badly?
dick:quote
Re: Horrible Broadband speeds - New customer
18-07-2014 1:06 AM
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Re: Horrible Broadband speeds - New customer
18-07-2014 7:38 AM
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). Nothing you have said suggests any reason why this should work in your case but you'll be asked to do this sooner or later so you might as well do it now.
The fact that you can send fast but only receive slowly is probably a clue to the nature of the fault but I'm not sure if it is enough of a clue to help. Do you have another router you can try?
Re: Horrible Broadband speeds - New customer
18-07-2014 8:03 AM
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That doesn't involve any internet traffic, which tends to indicate a router problem.
Quote I can't get the router stats because the page times out and never loads no matter what I do.
Does getting the stats with a wired connection still fail ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Horrible Broadband speeds - New customer
18-07-2014 9:38 AM
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I'm sorry to hear that you're having issues with the speed of your connection. I've just taken a look at your line and I can see a number of disconnections, I'm unsure if any of them are you restarting the router?
<img src="http://community.plus.net/visualradius/generated/image14056722525682.png"/>
Your line is connecting at around 16Mb and your Speed Profile is set correctly. If you're still having problems after the above help from MisterW, redbull2k14 and ReedRichards please let us know.
Re: Horrible Broadband speeds - New customer
18-07-2014 1:00 PM
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The router is connected to the only socket in the house.
To answer Chris, those are probably my disconnections and my attempts to reconfigure the router.
As asked by the ticket, I left the internet on from 8pm on the 16th until I tried the test socket thing today.
Weirdly once I put the socket back together this morning, the internet totally shut down for roughly an hour or two.
But now everything is running at the speeds I expected.
I was able to get the router stats now too:
Did someone work on my line or something? Because I really didn't do much apart from take apart the socket and put it back together.
I'll update you if anything happens.
Re: Horrible Broadband speeds - New customer
18-07-2014 3:32 PM
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