Honest Broadband, don't make me laugh
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Honest Broadband, don't make me laugh
23-05-2013 10:15 PM
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Then after a while no matter what my sync was, my speed stayed at 7.9 Mb/s, I said my line had been banded, I was told it wasn't and that my line was Ok as no problems could be found. So I bought a 10 metre CAT 6 cable, new ADSL cable, new filters, rewired my connection, then an internal memo made it onto my fault page saying that customers line will never be faster as the line has been banded.
2 times interleaving has been turned on and my upload capped, nobody from PN knew why, and the first time this happened it was months before anything could be done because there was an open order on my line and nobody from PN knew what it was for, and this had to be cleared before interleaving could be turned off.
When my line was banded, PN sent me a technicolour router to see if that made my 7.9 speed any faster (err,,,,it didn't as my line was banded), I ended up giving the router to my Mum, my mum lives in a bungalow with a dorma where her computer and router is. I bought my Mum a smart TV but the wireless is so pathetic on the technicolour that unless I put the router halfway down the stairs the TV won't pick up the signal.
It is so frustrating when you get a few good nights gaming, then all of a sudden you get a week of trouble, and the way PN keep on saying it isn't there fault, leads people to believe it is their own equipment's fault. I have spent quite a bit on new equipment and looking through these forums it seems a few people have spent money on trying to make their connection better when it probably isn't under their control in the first place. Since this last stuff up that PN caused, when I am gaming everything seems to be slightly behind, I am dead before I see who shot me, I can't hit anything, and when I do kill an enemy, I am not even aiming straight at them.
I can't understand why a profile nudge can switch on interleaving and cap my upload, I can't understand how it can cause my connection to go so bad. Then again neither can Plusnet or it would be fixed by now.
I would like to ask people who have switched from BT to Plusnet if it was because of problems with BT or because of the cheaper Plusnet service. I have been with Free-online since 98 and PN since they took over Free-online, so I don't know any other way. The thing that scares me is that all the ISP's are just as bad as each other, so as they say, better the devil you know.
Re: Honest Broadband, don't make me laugh
23-05-2013 10:48 PM
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http://community.plus.net/forum/index.php/topic,115216.0.html
Re: Honest Broadband, don't make me laugh
23-05-2013 11:03 PM
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My sister recently switched to SKY BB and Telephone, now her sync speed is around 13000 and D/L speed of around 11Mb/s. The BT router must be a wonderful piece of kit is all I can say.
There are a lot of factors at play which could determine your speed stewartk80, but I will leave that explanation for people to write in your thread mate.
Re: Honest Broadband, don't make me laugh
24-05-2013 10:14 AM
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Synch speed is totally within the gift of BTOR, not PN.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Honest Broadband, don't make me laugh
24-05-2013 10:34 AM
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Quote There could be more than one E-Side trunk to the cabinet
Mine has 3 plus the fibre. When I was still on ADSL I had a fault between the cabinet & my house which BT traced & fixed. They also transferred me from the "cr*p" line (the BT engineer's words, not mine) to the best one. My speed more than doubled.
Re: Honest Broadband, don't make me laugh
24-05-2013 10:43 AM
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Quote from: townman
Synch speed is totally within the gift of BTOR, not PN.
The sad thing is, even some BT technicians do not understand that. I had two here this week who insisted my slow upstream sync is all plusnets fault.
I despair with BT.
Re: Honest Broadband, don't make me laugh
24-05-2013 10:59 AM
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Quote from: JamesM Yes, I can understand your frustration stewartk80, my sister lives 3 doors away and her line comes from the same telegraph pole which is opposite my house, so I am closer by 3 houses. When my sister was with BT she was getting a sync of around 16000 and a D/L speed of around 14 to 15 Mb/s. I am getting a sync of around 12500 and a D/L speed of around 11.
My nexxt door neighbour gets around 30Mb download speeds from her FTTC, she has been told she can't get much more.
I get 68-72Mb without a problem.
The guy opposite me struggled to get a 2Mb ADSL connection and next door managed 3.5Mb while I got between 5Mb and 6Mb.
It can vary wildly.
Re: Honest Broadband, don't make me laugh
24-05-2013 1:38 PM
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Re: Honest Broadband, don't make me laugh
24-05-2013 1:44 PM
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My ADSL due to the 4miles from the exchange was still a respectable 4Mb sync at 61db. As my FTTC speed is exceptional it just goes to show the line from the cabinet is tip top.....
....at the moment lol
As I can't get virgin as you can see the access points in the pavement miss mine and the next door neighbours houses as it goes across the street to service the houses opposite and then into a cul -de sac before coming back out and going further up my street so the 2yr wait (delayed by a year each time the estimated date got close) for FTTC has been worth it.
I appreciate and feel sorry for you guys/gals that have faired badly by BTOR as even exercising the 25% reduction ruling just means you get to escape out of your current contract to go where....another ISP who will yield identicle estimate from BTOR which doesn't hit the mark in reality.
Its frankly rediculous that there is no means to get BTOR to put their money where there estimates are sort the issues out.
OK seeing as you've changed an earlier posts because you didn't like the answers to statements in that post I will answer your original question
Quote I would like to ask people who have switched from BT to Plusnet if it was because of problems with BT or because of the cheaper Plusnet service. I have been with" Free-online since 98 and PN since they took over Free-online, so I don't know any other way. The thing that scares me is that all the ISP's are just as bad as each other, so as they say, better the devil you know"
I moved to plusnet because they offered a good service at a reasonable price. I have been with them I believe 10yrs now and they have never let me down, even when problems have occurred
Happy now
Re: Honest Broadband, don't make me laugh
24-05-2013 2:01 PM
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and while I am having a moan, everytime I post I have to copy my post so I can paste it because I keep getting time outs.
Re: Honest Broadband, don't make me laugh
24-05-2013 3:05 PM
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Sounds like you still have a fault to me, or something wrong with your equipment. I'll get your stuff checked over again.
Ex-Broadband Service Manager
Re: Honest Broadband, don't make me laugh
24-05-2013 3:09 PM
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Quote from: JamesM This has nothing to do with what speed I am getting, what speed my sister was getting, how many risers come off the pole, what speed my next door neighbour gets, I don't care about the speed, read the opening statement and just keep on topic.
James,
You raised the point in post #2...
Quote from: JamesM ... my sister lives 3 doors away and her line comes from the same telegraph pole which is opposite my house, so I am closer by 3 houses. When my sister was with BT she was getting a sync of around 16000 and a D/L speed of around 14 to 15 Mb/s. I am getting a sync of around 12500 and a D/L speed of around 11.
My sister recently switched to SKY BB and Telephone, now her sync speed is around 13000 and D/L speed of around 11Mb/s. The BT router must be a wonderful piece of kit is all I can say.
If anyone took this thread off (what you think is the) topic it was you. There is no need for your rudeness.
People here are simply trying to offer help and illumination. Your post suggested an expectation that all lines off the same telegraph pole ought to behave the same. Whilst this might be an understandable expectation it is not likely to be fulfilled for the reasons stated. Even if you knew that, others reading your post will not be aware of this. The purpose of the forums is to help those with problems and share knowledge with readers in general. Rants (such as your title) are not helpful.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Honest Broadband, don't make me laugh
24-05-2013 3:12 PM
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Quote or something wrong with your equipment
Ha Ha Ha, good one Kelly
No mate I have just logged in to type this and it was hanging for 3 minutes with the circle spinning in the title bar, while it was hanging I opened up about 15 other webpages which all opened very quickly, it is just the PN site I am having problems with.
Re: Honest Broadband, don't make me laugh
24-05-2013 3:22 PM
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My attenuation was 29, my sync was 11000 and my D/L speed was under 10Mb/s for over a year, then a BT engineer switched me over to a faster line at the exchange and now my attenuation is 28, sync 12500 and D/L speed 11Mb/s. So I do know there are a lot of factors that determine a certain persons achieveable speed, but that is not what my thread is about.
I appologise if you thought I was being rude, but too many times the point of threads become watered down and lost due to people posting on threads with no opinion of the starting post.
Re: Honest Broadband, don't make me laugh
24-05-2013 3:31 PM
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Thank you, I think that is a clearer and more positive way of putting things, certainly a perspective I understand better.
I understand frustration as I've been through the mill for near on 6 months with multiple BTOR visits, several D-Side and E-Side changes and there is only marginal improvement. The business line remains performing under expectations for 50dB attenuation. PN have done a sterling job in trying to fix it, but half of the time the BTOR bods do not have the job notes / request raised by PN. If the line tests 'green' they try to walk away. To cap that, the residential circuit is also playing up now. My guess is PN (and other ISPs) are struggling because BTOR is significantly under resource / skilled.
Hope your issue is soon resolved.
Cheers,
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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