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Home move, phone works but no ADSL

MikB
Newbie
Posts: 1
Registered: ‎06-11-2018

Home move, phone works but no ADSL

‎06-11-2018 9:41 PM

I got a message to say our service would go live on 02/11/18. The phone works, but our Hub One is showing an amber light (no broadband light)

We had fibre at our previous address, does this mean I need to alter any Hub settings?
Can anyone help?
Thanks
Mike
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LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: Home move, phone works but no ADSL

‎07-11-2018 3:05 PM

Hi @MikB, welcome to the forums.

 

I am really sorry that you have no internet, I have had a look into this and it looks like the order isn't yet complete. I have provided an update on the account here for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
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