Home move - No Service

[#1]

Morning all,

I am in the process of moving house and moved my Plusnet service over to the new address back in September. I’ve finally unpacked our router and plugged it in this week to find no internet service at all at the property. Any suggestions as to where I can go to have someone look into this? I’m at work solid in the days/evenings so calling isn’t always possible.

Thanks in advance!

[#2]

Is there a dial tone on the phone when you plug a handset in?

If not, or if there's noise on the line report it here: http://www.plus.net/support/phone/troubleshooting.shtml

[#3]

I've checked the line and it's active, but no Internet service still. Any suggestions?

[#4]

Thank you for getting back to us,

Testing your broadband your router is not in sync with the exchange. I would recommend following our broadband troubleshooter at http://faults.plus.net where you can complete the process to raise a fault to us.

Let us know once you have done this and I'll make sure the ticket is picked up as soon as possible.

[#5]

Hi, I've run through the trouble shooter and submitted a form. Ticket should be live now to be picked up

[#6]

Thanks for getting back in touch @Ukratty75

I'll take a look at your ticket tomorrow. 

[#7 · Accepted solution]

Testing your broadband I've detected a loop condition on your line, which can sometimes be caused by internal equipment.

I've updated your fault ticket with the next step.

[#8]

Hi Anoush, I've unplugged our equipment from the line

[#9]

Service now fully working! Thank you

[#10]

Glad to hear it, thanks for coming back to let us know!