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Home internet slowed down a lot yesterday...

gawotar
Newbie
Posts: 2
Registered: ‎25-06-2018

Home internet slowed down a lot yesterday...

... and now although all the lights are green, google page take ages to load and then fails a quarter of the way. Called twice yesterday and got asked to change channels - don't think this is making any difference.

3 REPLIES 3
EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 357
Fixes: 117
Registered: ‎26-03-2018

Re: Home internet slowed down a lot yesterday...

Hi @gawotar,

 

I'm sorry to hear that you're experiencing poor speeds and that changing the channels hasn't resolved this problem.

 

Is this issue purely affecting wireless connections or do you experience poor speeds over wired connections too?

 

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
gawotar
Newbie
Posts: 2
Registered: ‎25-06-2018

Re: Home internet slowed down a lot yesterday...

Wired too
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,877
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Home internet slowed down a lot yesterday...

Cheers for getting back to us gawotar, I've just sent a response to the fault ticket you've raised 177507644 - Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team