Home LAN with Thomson router regularly drops
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Home LAN with Thomson router regularly drops
04-02-2012 1:47 PM
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I've read that there have been issues with too many PC's plugged into the router so I changed my LAN set-up to include a separate network switch which handles all the connections. This doesn't seem to have helped any though.
The strange thing is that the wireless network connection seems to remain OK, though internet is still not accessible. I've been able to go to 192.168.1.254 with my Android phone and reset the router that way.
I'm wondering whether anyone else has experienced this problem too. It happens at least once a week.
Detailed router info in case this helps is:
Product Name: TG585 v7
Software Release: 7.4.4.7
Software Variant: DM
Boot Loader Version: 1.0.0
Product Code: 36315250
Board Name: CANT-P
Re: Home LAN with Thomson router regularly drops
04-02-2012 8:57 PM
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Perhaps you should try an upgrade. See how at http://community.plus.net/library/hardware/how-to-upgradedowngrade-the-firmware-on-the-thomson-585v7...
Re: Home LAN with Thomson router regularly drops
05-02-2012 12:30 PM
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Re: Home LAN with Thomson router regularly drops
07-02-2012 12:51 PM
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I've just checked your account and it looks like Adam has ordered you another router, hope that solves things for you.
@bbgmp if using the Voyager has solved the issue please let us know as it may be that your router needs replacing, we'll be able to arrange that if it's less than a year old.
Re: Home LAN with Thomson router regularly drops
07-02-2012 1:14 PM
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Quote from: Matt @bbgmp if using the Voyager has solved the issue please let us know as it may be that your router needs replacing, we'll be able to arrange that if it's less than a year old.
Mi Matt,
I've not yet had a chance to try out the Voyager since it would require I slightly dismantle my home LAN (using it as a simple network switch at the moment). I did go ahead and update the firmware though so will have to wait to see if the problem re-occurs as it's not always consistent.
In any event, I've had the router for longer than a year so I'm guessing a replacement isn't possible.
Re: Home LAN with Thomson router regularly drops
07-02-2012 1:28 PM
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Quote I've had the router for longer than a year so I'm guessing a replacement isn't possible.
Unfortunately not, however we'd be happy to provide you one on a 12 month deferred contract (i.e you pay for it if you were to leave within a year) The only thing payable would be £5.99 for the p&p.
Re: Home LAN with Thomson router regularly drops
07-02-2012 1:49 PM
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Re: Home LAN with Thomson router regularly drops
07-02-2012 2:11 PM
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Re: Home LAN with Thomson router regularly drops
22-02-2012 12:41 PM
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Re: Home LAN with Thomson router regularly drops
22-02-2012 1:46 PM
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