Home Hub 5 just disconnected itself and reboot twice
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Re: Home Hub 5 just disconnected itself and reboot twice
07-02-2014 7:07 AM
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This morning checked hh5 ,no issues in event logs… but when went into modem it said dsl disconnected at 4am ish ,then min or two later reconnected .
This looking more like line issue ? Or do need to see if happens a lot before reporting it as one disconnect may not be an issue ,but many is ?
Any thoughts ?
Re: Home Hub 5 just disconnected itself and reboot twice
07-02-2014 7:12 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Home Hub 5 just disconnected itself and reboot twice
07-02-2014 7:22 AM
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What would you say is the most number of disconnects in a day that would warrranty a fault ? Should you be able to go a few days without disconnect?
Cheers for the help
Karl
Re: Home Hub 5 just disconnected itself and reboot twice
07-02-2014 7:38 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Home Hub 5 just disconnected itself and reboot twice
07-02-2014 7:49 AM
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Cheers
Karl
Re: Home Hub 5 just disconnected itself and reboot twice
07-02-2014 9:24 AM
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Having installed just before Christmas It was stable until early January and since then disconnects and reconnects up to twice a day. Have had a battery contact fault fixed (pair swapped) but it still seems to do it. The timing of when this problem occurred seems remarkably close to the router doing an automatic firmware update to "Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 05/01/14".
I really suspect this firmware update has created problems.
Re: Home Hub 5 just disconnected itself and reboot twice
07-02-2014 10:42 AM
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Re: Home Hub 5 just disconnected itself and reboot twice
07-02-2014 3:32 PM
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06:16:20, 07 Feb. (45548.570000) WAN operating mode is Ethernet
06:16:20, 07 Feb. (45548.570000) Last WAN operating mode was Ethernet
06:16:20, 07 Feb. (45548.560000) PPPoE is up
06:16:19, 07 Feb. (45547.730000) PPP IPCP Receive Configuration ACK
06:16:19, 07 Feb. (45547.710000) PPP IPCP Send Configuration Request
06:16:19, 07 Feb. (45547.700000) PPP IPCP Receive Configuration NAK
06:16:19, 07 Feb. (45547.700000) PPP IPCP Send Configuration ACK
06:16:19, 07 Feb. (45547.700000) PPP IPCP Receive Configuration Request
06:16:19, 07 Feb. (45547.460000) PPP IPCP Send Configuration Request
06:16:19, 07 Feb. (45547.460000) CHAP authentication successful
06:16:18, 07 Feb. (45546.670000) CHAP Receive Challenge
06:16:18, 07 Feb. (45546.670000) Starting CHAP authentication with peer
06:16:18, 07 Feb. (45546.670000) PPP LCP Receive Configuration ACK
06:16:18, 07 Feb. (45546.650000) PPP LCP Send Configuration ACK
06:16:18, 07 Feb. (45546.650000) PPP LCP Send Configuration Request
06:16:18, 07 Feb. (45546.650000) PPP LCP Receive Configuration Request
06:16:17, 07 Feb. (45545.440000) CHAP Receive Challenge
06:16:17, 07 Feb. (45545.440000) Starting CHAP authentication with peer
06:16:17, 07 Feb. (45545.440000) PPP LCP Receive Configuration ACK
06:16:17, 07 Feb. (45545.420000) PPP LCP Send Configuration Request
06:16:17, 07 Feb. (45545.420000) PPP LCP Receive Configuration Reject
06:16:17, 07 Feb. (45545.420000) PPP LCP Send Configuration ACK
06:16:17, 07 Feb. (45545.420000) PPP LCP Receive Configuration Request
06:16:17, 07 Feb. (45545.410000) PPP LCP Send Configuration Request
06:16:14, 07 Feb. (45542.250000) Ethernet is up
06:16:11, 07 Feb. (45539.180000) Ethernet is down after 0 minutes uptime
06:16:07, 07 Feb. (45536.120000) PPP LCP Send Termination Request [User request]
06:16:06, 07 Feb. (45534.590000) Ethernet is up
06:16:03, 07 Feb. (45531.350000) Ethernet is down after 737 minutes uptime
06:15:59, 07 Feb. (45527.530000) PPP LCP Send Termination Request [User request]
06:15:58, 07 Feb. (45527.080000) PPPoE is down after 736 minutes uptime [Disconnected]
Nothing in logs for modem at these times specified on hh5.
Still looks to me like firmware still causing disconnects from modem when used only as router .
Cannot win lol… can always use my netgear router but no logging with that… defeats object as really want the hh5 working on its own
Re: Home Hub 5 just disconnected itself and reboot twice
07-02-2014 6:25 PM
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Anyone know if the router plusnet supply is dual band or any good for starters ?
If update does not fix issues ...anyone know of a good single unit replacement (modem and router in one)...want dual band wifi too ?
Cheers
Karl
Re: Home Hub 5 just disconnected itself and reboot twice
10-02-2014 2:43 AM
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Re: Home Hub 5 just disconnected itself and reboot twice
10-02-2014 8:29 PM
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Quote from: karlos103 so reflashed furmware and managed to disable bt software to stop it updating itself
How did you do this - I don't think it is possible?
Re: Home Hub 5 just disconnected itself and reboot twice
28-02-2014 7:16 AM
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Moved to here and deleted from there.
OK, so just wanted to post a bit of an update of my previous post.
Shortly after the previous post, my Fibre broadband connection went faulty and couldn't stay connected at all.
Turned out to be a faulty port in the cabinet but the Openreach Engineer also visited the house. Nice to have a thorough guy who checked everything over.
When he was checking, he noticed the "data extension" which was put in for the VDSL modem was what he called "Star" wired from the master socket in the hallway. He said that was not supposed to be done like that for Fibre connections. He basically terminated a cable patch permanently to the data extension / filtered faceplate from the pair entering the Building. This made what was the data extension to be the master socket now. He then patched the original master as an extension.
The existing (flawed) wiring setup was done by the Openreach install contractor a year ago.
I also asked him to disconnect the other extension in the house, which were left connected to the master as a part of the original install. I no longer needed them anyway with cordless phones and it just tidied everything up minimising the extra unterminated internal cabling.
So since then, I have had a completely stable connection, so I stand corrected that it is possible to have a stable connection on the HH5 current firmware. However, I am still of the belief the firmware update made the modem much more sensitive to connection instability problems. My connection functioned with minimal disconnections until the time of the firmware update.
Any that's my view / theory - difficult to prove now the wiring's been fixed and port swapped.
Just to be 100% clear, my wiring set up was definitively not causing my total loss of connection, as he rectified that and the fault was still present (before swapping ports) but he did say it would create a level of instability.
Rgds,
AndrewD
Re: Home Hub 5 just disconnected itself and reboot twice
28-02-2014 9:01 PM
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I think karlos is referring to an unlocked BT Openreach modem * which can be unlocked to remove bt's software or can be switched off with the correct telnet commands.
*(HG612 in this case although the ECIs can also be coded to switch the bt software off)
Re: Home Hub 5 just disconnected itself and reboot twice
01-03-2014 12:46 PM
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Karl
Re: Home Hub 5 just disconnected itself and reboot twice
02-03-2014 4:08 PM
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If the HG612 is used in bridge mode in fibre installations, it is now believed if you just delete the PTM1.301 vlan, this will stop BT from assigning an IP address to the HG612, and so block remote management (ie. firmware updates) using TR069. The BT agent will have no effect and so there is probably no need to remember to kill it via telnet.
More info here at kitz forum about the BT agent. Someone posted killing the BT agent didn't stop their modem from being updated.
http://forum.kitz.co.uk/index.php?topic=13457.0
NPR's Instructions for how to delete the PTM1.301 vlan:
http://npr.me.uk/hg612.html
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