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Home Hub 5 just disconnected itself and reboot twice

karlos103
Grafter
Posts: 106
Registered: ‎26-01-2014

Re: Home Hub 5 just disconnected itself and reboot twice

Well after fitting openreach modem and using hh5 as router it was fine till I got home and logged into homehub ,it had lost ethernet connection at 10am ,so tried to log into modem which I couldn't, looks like it had updated itself so reflashed furmware and managed to disable bt software to stop it updating itself… all fine again .
This morning checked hh5 ,no issues in event logs… but when went into modem it said dsl disconnected at 4am ish ,then min or two later reconnected .
This looking more like line issue ? Or do need to see if happens a lot before reporting it as one disconnect may not be an issue ,but many is ?
Any thoughts ?
dvorak
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Re: Home Hub 5 just disconnected itself and reboot twice

The 4am one could just have been overnight maintenance by BT that involves a brief disconnect.
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karlos103
Grafter
Posts: 106
Registered: ‎26-01-2014

Re: Home Hub 5 just disconnected itself and reboot twice

Ok… so best to just keep eye on it and see if disconnects again … and how frequent… fingers crossed it's just that Smiley
What would you say is the most number of disconnects in a day that would warrranty a fault ? Should you be able to go a few days without disconnect?
Cheers for the help
Karl
dvorak
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Re: Home Hub 5 just disconnected itself and reboot twice

Fibre should be pretty stable so I'd have thought so, I had some disconnects yesterday in the early hours which I'd put down to maintenance, but aside from that the only time my connection has dropped in the last month or so was when I had a power cut.
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karlos103
Grafter
Posts: 106
Registered: ‎26-01-2014

Re: Home Hub 5 just disconnected itself and reboot twice

I will keep eye on logs then Smiley
Cheers
Karl
AndrewD
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Registered: ‎26-11-2010

Re: Home Hub 5 just disconnected itself and reboot twice

I too have a HH5 on a plusnet fibre connection. It so much better for my set up to be all in one box and with one power supply and gigabit ethernet is an added bonus.  The disconnections and back door updating are annoying though.
Having installed just before Christmas It was stable until early January and since then disconnects and reconnects up to twice a day.  Have had a battery contact fault fixed (pair swapped) but it still seems to do it. The timing of when this problem occurred seems remarkably close to the router doing an automatic firmware update to "Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 05/01/14".
I really suspect this firmware update has created problems.
karlos103
Grafter
Posts: 106
Registered: ‎26-01-2014

Re: Home Hub 5 just disconnected itself and reboot twice

Well when I fitted my hh5 it was on 1.4 firmware, but day after it had updated to 1.6…. Never had much chance to test on 1.4 ..but im too guessing its firmware update thats causing the frequent disconnects on hh5
karlos103
Grafter
Posts: 106
Registered: ‎26-01-2014

Re: Home Hub 5 just disconnected itself and reboot twice

Right just got home… modem has not disconnected since 4.40am this morning… .but home hub has played up… since logging in this morning at 6am and leaving for work at 6.10 am this has come up in event logs -
06:16:20, 07 Feb. (45548.570000) WAN operating mode is Ethernet
06:16:20, 07 Feb. (45548.570000) Last WAN operating mode was Ethernet
06:16:20, 07 Feb. (45548.560000) PPPoE is up
06:16:19, 07 Feb. (45547.730000) PPP IPCP Receive Configuration ACK
06:16:19, 07 Feb. (45547.710000) PPP IPCP Send Configuration Request
06:16:19, 07 Feb. (45547.700000) PPP IPCP Receive Configuration NAK
06:16:19, 07 Feb. (45547.700000) PPP IPCP Send Configuration ACK
06:16:19, 07 Feb. (45547.700000) PPP IPCP Receive Configuration Request
06:16:19, 07 Feb. (45547.460000) PPP IPCP Send Configuration Request
06:16:19, 07 Feb. (45547.460000) CHAP authentication successful
06:16:18, 07 Feb. (45546.670000) CHAP Receive Challenge
06:16:18, 07 Feb. (45546.670000) Starting CHAP authentication with peer
06:16:18, 07 Feb. (45546.670000) PPP LCP Receive Configuration ACK
06:16:18, 07 Feb. (45546.650000) PPP LCP Send Configuration ACK
06:16:18, 07 Feb. (45546.650000) PPP LCP Send Configuration Request
06:16:18, 07 Feb. (45546.650000) PPP LCP Receive Configuration Request
06:16:17, 07 Feb. (45545.440000) CHAP Receive Challenge
06:16:17, 07 Feb. (45545.440000) Starting CHAP authentication with peer
06:16:17, 07 Feb. (45545.440000) PPP LCP Receive Configuration ACK
06:16:17, 07 Feb. (45545.420000) PPP LCP Send Configuration Request
06:16:17, 07 Feb. (45545.420000) PPP LCP Receive Configuration Reject
06:16:17, 07 Feb. (45545.420000) PPP LCP Send Configuration ACK
06:16:17, 07 Feb. (45545.420000) PPP LCP Receive Configuration Request
06:16:17, 07 Feb. (45545.410000) PPP LCP Send Configuration Request
06:16:14, 07 Feb. (45542.250000) Ethernet is up
06:16:11, 07 Feb. (45539.180000) Ethernet is down after 0 minutes uptime
06:16:07, 07 Feb. (45536.120000) PPP LCP Send Termination Request [User request]
06:16:06, 07 Feb. (45534.590000) Ethernet is up
06:16:03, 07 Feb. (45531.350000) Ethernet is down after 737 minutes uptime
06:15:59, 07 Feb. (45527.530000) PPP LCP Send Termination Request [User request]
06:15:58, 07 Feb. (45527.080000) PPPoE is down after 736 minutes uptime [Disconnected]
Nothing in logs for modem at these times specified on hh5.
Still looks to me like firmware still causing disconnects from modem when used only as router .
Cannot win lol… can always use my netgear router but no logging with that… defeats object as really want the hh5 working on its own
karlos103
Grafter
Posts: 106
Registered: ‎26-01-2014

Re: Home Hub 5 just disconnected itself and reboot twice

well given up on the homehub for now till an update comes out as im finding WIFI on it is sometimes slow , have to sometimes reset it .....if connect direct to it via lan port then can get 60 odd meg download ...on wifi im getting half that when playing up....so plugged in my netgear WNDR3700 and that works loads better ....basically around same speed as direct connection ...couple of meg difference but thats all .
Anyone know if the router plusnet supply is dual band or any good for starters ?
If update does not fix issues ...anyone know of a good single unit replacement (modem and router in one)...want dual band wifi too ?
Cheers
Karl
goldenfibre
Seasoned Pro
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Registered: ‎01-06-2010

Re: Home Hub 5 just disconnected itself and reboot twice

Pretty very poor updated by BT (the latest firmware is playing up) I do have HH5 but I am more likely to sell it off to ebay. I rather to use BTO modem and my Netgear N600 DGND3700v2 wireless router. The HH5 updated cannot be turned off, it could be updated by BT at anytime. Useless.
jimbof
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Registered: ‎02-05-2013

Re: Home Hub 5 just disconnected itself and reboot twice

Quote from: karlos103
so reflashed furmware and managed to disable bt software to stop it updating itself

How did you do this - I don't think it is possible?
AndrewD
Grafter
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Registered: ‎26-11-2010

Re: Home Hub 5 just disconnected itself and reboot twice

Mistakenly posted under http://community.plus.net/forum/index.php/topic,122971.msg1078714.html#msg1078714
Moved to here and deleted from there.

OK, so just wanted to post a bit of an update of my previous post.
Shortly after the previous post, my Fibre broadband connection went faulty and couldn't stay connected at all.
Turned out to be a faulty port in the cabinet but the Openreach Engineer also visited the house. Nice to have a thorough guy who checked everything over.
When he was checking, he noticed the "data extension" which was put in for the VDSL modem was what he called "Star" wired from the master socket in the hallway.  He said that was not supposed to be done like that for Fibre connections. He basically terminated a cable patch permanently to the data extension / filtered faceplate from the pair entering the Building. This made what was the data extension to be  the master socket  now.  He then patched the original master as an extension.
The existing (flawed) wiring setup was done by the Openreach install contractor a year ago.
I also asked him to disconnect the other extension in the house, which were left connected to the master as a part of the original install. I no longer needed them anyway with cordless phones and it just tidied everything up minimising the extra unterminated internal cabling.
So since then, I have had a completely stable connection, so I stand corrected that it is possible to have a stable connection on the HH5  current firmware.  However, I am still of the belief the firmware update made the modem much more sensitive to connection instability problems.  My connection functioned with minimal disconnections until the time of the firmware update.
Any that's my view / theory - difficult to prove now the wiring's been fixed and port swapped.
Just to be 100% clear, my wiring set up was definitively not causing my total loss of connection, as he rectified that and the fault was still present (before swapping ports) but he did say it would create a level of instability.
Rgds,
AndrewD
leader
Grafter
Posts: 261
Registered: ‎02-02-2013

Re: Home Hub 5 just disconnected itself and reboot twice

@ Jimbof
I think karlos is referring to an unlocked BT Openreach modem * which can be unlocked to remove bt's software or can be switched off with the correct telnet commands.

*(HG612 in this case although the ECIs can also be coded  to switch the bt software off)
karlos103
Grafter
Posts: 106
Registered: ‎26-01-2014

Re: Home Hub 5 just disconnected itself and reboot twice

Yes unlocking the HG612 you can then disable the BT agent ...via telnet command or you can get the firmware with it already disabled so if you have to reset the modem then you dont have to worry about doing the telnet command again ....im using that firmware at moment as still having line issues and an unlocked modem is the only way to check the line stats etc .....given up on the home hub 5 now ...running openreach modem and a Netgear Nighthawk R7000.
Karl
bill888
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Registered: ‎18-10-2008

Re: Home Hub 5 just disconnected itself and reboot twice

fwiw, when Asbokid's original unlocked firmware is used, the BT agent will always return if the modem is rebooted or if there is a power cut.
If the HG612 is used in bridge mode in fibre installations, it is now believed if you just delete the PTM1.301 vlan, this will stop BT from assigning an IP address to the HG612, and so block remote management (ie. firmware updates) using TR069.  The BT agent will have no effect and so there is probably no need to remember to kill it via telnet.
More info here at kitz forum about the BT agent.  Someone posted killing the BT agent didn't stop their modem from being updated.
http://forum.kitz.co.uk/index.php?topic=13457.0
NPR's Instructions for how to delete the PTM1.301 vlan:
http://npr.me.uk/hg612.html
ex-Plusnet (ADSL, FTTC) 2008-2023. now BT (FTTP) 2023-