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Higher than normal SNR margin after a line fault.

FarmerGiles
Dabbler
Posts: 15
Registered: 16-01-2011

Higher than normal SNR margin after a line fault.

Hi.
We had a serious line fault a couple of weeks ago which resulted in our broadband going up and down rapidly for several days followed by no line at all (phone or broadband) for several days.  This has been fixed now - about 4 days ago, but my SNR margin is now 12db with a sync speed of 1600.  Normally it would be 6db with a sync speed of 20xx.  Will this correct itself or does someone from Plusnet now need to go in and adjust the SNR margin for me?
The throughput is therefore rubbish at the moment and its very frustrating.
Regards
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,859
Thanks: 115
Fixes: 35
Registered: 27-04-2007

Re: Higher than normal SNR margin after a line fault.

As the line seems a lot steadier now (i.e you've had a 2 day connection) we're happy to request an SNR reset. You should hopefully see the effects of that shortly.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
FarmerGiles
Dabbler
Posts: 15
Registered: 16-01-2011

Re: Higher than normal SNR margin after a line fault.

Thank you Adam
Do you not need to know my user ID or do you already have it?
Regards
Community Veteran
Posts: 4,783
Thanks: 106
Fixes: 20
Registered: 14-07-2009

Re: Higher than normal SNR margin after a line fault.

No, Plusnet know who you really are, 'FarmerGiles'.