cancel
Showing results for 
Search instead for 
Did you mean: 

High-speed Broadband page details incorrect after house move

evolve
Dabbler
Posts: 12
Registered: 17-01-2011

High-speed Broadband page details incorrect after house move

Should I raise a ticket because the details on the "High-speed Broadband" https://portal.plus.net/my.html?action=data_transfer_speed page are incorrect? Does this actually do anything any more? I moved house and its still showing my old phone number etc.
Telephone number:
01HuhHuhHuh
Phone exchange:
LONGTON
Estimated line speed:
6Mb (Accurate to within +/- 1Mbit) - Checked on 2010-04-27 03:53:54
Current line speed:
7.15 Mb
Rgrds
Mark
12 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: High-speed Broadband page details incorrect after house move

Hi Mark Scott,
This should change when the records update.
Jojo Smiley
evolve
Dabbler
Posts: 12
Registered: 17-01-2011

Re: High-speed Broadband page details incorrect after house move

Jojo, thanks for the reply, when do the "records update"? As you can see the date on the record is 2010-04-27 and I've now had my new connection for a couple of weeks.
Mark
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: High-speed Broadband page details incorrect after house move

HI Mark, It should have changed by now then. I'll investigate that further for you.
Jojo Smiley
Moderator
Moderator
Posts: 17,083
Thanks: 2,062
Fixes: 142
Registered: 06-04-2007

Re: High-speed Broadband page details incorrect after house move

Don't want to hi-jack this thread but I still have the same issue and I moved almost three months ago.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: High-speed Broadband page details incorrect after house move

Hi mav,
I was trying to remember who else had mentioned this. Thanks. There is now a problem open on this and I will also add yours as an example.
Jojo Smiley
Moderator
Moderator
Posts: 17,083
Thanks: 2,062
Fixes: 142
Registered: 06-04-2007

Re: High-speed Broadband page details incorrect after house move

Hi Jojo
Just noticed your reply - sorry for the delayed thanks  Embarrassed

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

v70ben
Grafter
Posts: 119
Registered: 19-11-2009

Re: High-speed Broadband page details incorrect after house move

I had the same too - months and months after the house move it was still incorrect.
It's ok now, but it is a year later  Grin
evolve
Dabbler
Posts: 12
Registered: 17-01-2011

Re: High-speed Broadband page details incorrect after house move

Jojo, thanks for trying to sort this out, but does it actually make any difference to my BB speed? If not then don't worry about it.
Mark
snozboz
Grafter
Posts: 384
Thanks: 2
Registered: 27-07-2007

Re: High-speed Broadband page details incorrect after house move

Hi.
JoJo, I think I had the same problem in November, with my old number showing which changed the previous January.  You can add me to the list!  (I raised a ticket #36926223, and after some back and forth over a related issue, it was sorted.)
Edit: to put in details
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: High-speed Broadband page details incorrect after house move

Hi Mark,
No it makes no difference to your speed.
@snozboz, did you say it was resolved?
Jojo Smiley
snozboz
Grafter
Posts: 384
Thanks: 2
Registered: 27-07-2007

Re: High-speed Broadband page details incorrect after house move

Quote from: Joanne
@snozboz, did you say it was resolved?

Yes, my iteration of the problem was resolved back then, as described in the ticket.
I just recognised the problem as the same I'd had, saw you were compiling some examples, and thought I'd add my name to the list - so hopefully you can get the general problem sorted, rather than having to fix each case as they are spotted (which is what happened with me).
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: High-speed Broadband page details incorrect after house move

Hi snozboz,
Ah, I see. Thanks anyway but the examples I'm after are ones that are currently wrong.
Jojo Smiley