High ping
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- Re: High ping
High ping
13-04-2014 8:35 PM
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Uptime: 0 days, 5:24:17
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [MB/MB]: 760.82 / 287.10
Output Power (Up/Down) [dBm]: 12.2 / 19.8
Line Attenuation (Up/Down) [dB]: 15.5 / 28.0
SN Margin (Up/Down) [dB]: 24.0 / 9.3
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 6 / -
FEC Errors (Up/Down): 0 / 4,825
CRC Errors (Up/Down): 0 / 12
HEC Errors (Up/Down): - / 55
Results Image not loaded
1. Best Effort Test: -provides background information.
Download Speed
5.6 Mbps
0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 5.6 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
7.15 Mb
Re: High ping
13-04-2014 8:38 PM
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Re: High ping
13-04-2014 9:44 PM
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You are currently connected to gateway ptn-ag03.
This is located in Telehouse North.
Console and speedtest were/are on a wired connection
Re: High ping
14-04-2014 9:24 AM
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Re: High ping
14-04-2014 10:50 AM
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I'm sorry to hear of the issues you're experiencing with high pings.
Was you using any other traffic at the time you got this?
Re: High ping
14-04-2014 11:03 AM
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Ex-Broadband Service Manager
Re: High ping
14-04-2014 11:04 AM
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I wasn't deliberately using any other traffic when I ran the tests - other desktop pc and laptops were turned off however my iphone and a media server may be connecting.
I can re-run the test later when I get home and unplug everything except the laptop I'm using to run the tests.
Rob
Re: High ping
14-04-2014 11:35 AM
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That'd be great if you could, just so we can see where we're at with these graphs and we know exactly what traffic is being used.
Re: High ping
14-04-2014 11:48 AM
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I rang the OH and got her to turn the media server off just after 11am which looks like it might have had an impact on the latency unless you guys did something around the same time?
Re: High ping
14-04-2014 8:47 PM
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Router Stats
Uptime: 1 day, 5:39:02
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [GB/MB]: 2.84 / 734.23
Output Power (Up/Down) [dBm]: 12.2 / 19.8
Line Attenuation (Up/Down) [dB]: 15.5 / 28.0
SN Margin (Up/Down) [dB]: 24.0 / 8.9
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 24 / -
FEC Errors (Up/Down): 22 / 15,954
CRC Errors (Up/Down): 12 / 36
HEC Errors (Up/Down): - / 101
BT Speedtest
Best Effort Test: -provides background information.
Download Speed
3.49 Mbps
0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 3.49 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
Current Line Speed
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
7.15 Mb
Re: High ping
15-04-2014 3:28 AM
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Re: High ping
15-04-2014 9:34 AM
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Overton-on-Dee
Code: WNOOD
County: Clwyd
Enabled: 05 Jan 2005
Market: 1
Mkt2014: A
From the TBB graph, it looks like my media server is causing the latency issues. It's only configured to act as an itunes/media server and I haven't changed the config since last year when it was all working fine... Hopefully I can get some time to look at the network settings tonight and see if there are any issues.
Re: High ping
15-04-2014 9:41 AM
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On the graph the high latency looks to be caused by a large amount of use on your upstream, not sure if that's the Media Server doing this?
If there is a night when you don't plan on using the connection, I'd be interested to see how the TBB Graph differs without any see on it at all (perhaps for an hour or two).
Re: High ping
15-04-2014 9:47 AM
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No exchange congestion, presuming http://usertools.plus.net/exchanges/?exchange=Overton-on-Dee&exact=4543&plugin=vp is up-to-date.
Not looking good for faster broadband for a while either - http://www.samknows.com/broadband/exchange/WNOOD
Only serves 710 premises according to SamKnows, though...
Something to consider for all those suffering from more congestion than usual this week - School Holidays...
Re: High ping
15-04-2014 10:05 AM
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Ex-Broadband Service Manager
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