High ping when gaming, Plusnet problem

[#1]

Whole weekend i've been getting extremely high latency/spikes. I did a tracert to the game server and here it is.  lo0-central4.pcl-ag02.plus.net [195.166.130.88] seems to be the problem any help to why this is ? Also speedtest to stockholm where the game servers are look normal but tracert shows otherwise.
Tracing route to 37.18.208.34 over a maximum of 30 hops
 1    76 ms    99 ms    99 ms  dsldevice.lan [192.168.1.254]
 2   392 ms   215 ms   220 ms  lo0-central4.pcl-ag02.plus.net [195.166.130.88]
 3    31 ms    33 ms    32 ms  84.93.255.89
 4    56 ms    33 ms    39 ms  ae3.pcl-cr01.plus.net [195.166.129.40]
 5    44 ms    33 ms    33 ms  xe-11-1-0.edge3.London2.Level3.net [212.187.201.
209]
 6    38 ms    46 ms    39 ms  ae-32-52.ebr2.London2.Level3.net [4.68.117.62]
 7    43 ms    48 ms    38 ms  ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
 8    32 ms    33 ms    32 ms  vlan103.ebr2.London1.Level3.net [4.69.143.94]
 9    50 ms    45 ms    45 ms  ae-47-47.ebr2.Amsterdam1.Level3.net [4.69.143.77
]
10    48 ms    48 ms    43 ms  ae-1-100.ebr1.Amsterdam1.Level3.net [4.69.141.16
9]
11    56 ms    46 ms    51 ms  ae-47-47.ebr2.Dusseldorf1.Level3.net [4.69.143.2
06]
12    50 ms    49 ms    47 ms  ae-22-22.ebr1.Dusseldorf1.Level3.net [4.69.143.1
85]
13    55 ms    57 ms    57 ms  ae-1-7.bar1.Copenhagen1.Level3.net [4.69.142.169
]
14    55 ms    55 ms    55 ms  ae-0-10.bar1.Copenhagen2.Level3.net [4.69.137.15
4]
15    63 ms    64 ms    69 ms  ae-2-7.bar1.Stockholm1.Level3.net [4.69.140.201]
16    65 ms    64 ms    62 ms  213.242.110.138
17    65 ms    73 ms    67 ms  s5-sto.game-hosting.com [37.18.208.51]
18    63 ms    63 ms    65 ms  37.18.208.34
Trace complete.

[#2]

http://portal.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=adsldial
The service outage on Friday left our platform unbalanced, meaning that we had a lot of customers connected through one half of our platform.  If you were on that half, it's likely you'll have seen some speed issues.