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High ping on certain application

Rudixx
Newbie
Posts: 5
Registered: ‎03-01-2012

High ping on certain application

Hello, recently I am experiencing high ping on some apps like Ventrilo (30k ping), League of Legends (ping > 999), Kurnik but still at the same time I can browse internet quick, youtube and even play Tibia without lags. Even I can download files at my normal speed.

C:\Users\Rudixx>tracert euw.leagueoflegends.com
Tracing route to euw.leagueoflegends.com [64.7.194.247]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    33 ms    27 ms    28 ms  lo0-central6.pcl-ag01.plus.net [195.166.130.87]
  3    32 ms    35 ms    26 ms  gi7-1-162.pcl-gw02.plus.net [84.93.255.83]
  4    37 ms    26 ms    29 ms  195.50.122.129
  5    *        *        *    Request timed out.
  6    31 ms    40 ms    41 ms  gblx-level3-50g.London1.Level3.net [4.68.110.158
]
  7    29 ms    29 ms    34 ms  ae6.scr4.LON3.gblx.net [67.17.106.150]
  8  426 ms  263 ms  225 ms  po2-40G.ar4.LAX1.gblx.net [67.17.95.214]
  9  167 ms  164 ms  167 ms  INTERNAP.te1-4.ar4.LAX1.gblx.net [64.215.30.78]
10  165 ms  167 ms  167 ms  border1.po2-20g-bbnet2.lax010.pnap.net [216.52.2
55.103]
11    *        *        *    Request timed out.
12    *        *        *    Request timed out.
13    *        *        *    Request timed out.
14    *        *        *    Request timed out.
15    *        *        *    Request timed out.
16    *        *        *    Request timed out.
17    *        *        *    Request timed out.
18    *        *        *    Request timed out.
19    *        *        *    Request timed out.
20    *        *        *    Request timed out.
21    *        *        *    Request timed out.
22    *        *        *    Request timed out.
23    *        *        *    Request timed out.
24    *        *        *    Request timed out.
25    *        *        *    Request timed out.
26    *        *        *    Request timed out.
27    *        *        *    Request timed out.
28    *        *        *    Request timed out.
29    *        *        *    Request timed out.
30    *        *        *    Request timed out.
Trace complete.
C:\Users\Rudixx>

I am using wired connection, Windows 7.
8 REPLIES 8
dfunked
Grafter
Posts: 196
Thanks: 6
Registered: ‎15-10-2011

Re: High ping on certain application

I'm no expert, in fact I'm probably miles off, but that tracert seems to be jumping from London to LA at the end, which isn't the kind of behaviour I'd expect from an EU server! (again, just an initial hunch from someone who's rubbish at reading tracert output)
All of the major delays there seem to be happening outside of Plus.net's hands
What do you mean by 30k ping? 30,000ms?? It would definitely be worth running a tracert to one of their servers if that's the case
Rudixx
Newbie
Posts: 5
Registered: ‎03-01-2012

Re: High ping on certain application

Yes 30 000 ms of ping. None of Plus.net team will answer? Please don't let me down like Virgin did.
Rudixx
Newbie
Posts: 5
Registered: ‎03-01-2012

Re: High ping on certain application

Now again I have high ping on some apps like ventrilo, league of legends but not Tibia for example.
Mark
Grafter
Posts: 1,852
Registered: ‎04-04-2007

Re: High ping on certain application

Hi there
Your pings from hop 4 on are not on our network. You can see the route leaving us, hitting level3 routers in London and routing cross atlantic to LA. Its the US where the high pings are appearing and from hop 11 on the routers arent responding to pings.
A trace from my connection produces something similar.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Users\mark>tracert 64.7.194.247
Tracing route to 64.7.194.247 over a maximum of 30 hops
  1    52 ms    99 ms    99 ms  dsldevice.lan [192.168.1.254]
  2    19 ms    19 ms    19 ms  lo0-central4.thn-ag03.plus.net [195.166.130.115]
  3    20 ms    20 ms    19 ms  84.93.253.145
  4    19 ms    19 ms    20 ms  te-3-4.car5.London1.Level3.net [217.163.45.181]
  5  199 ms    19 ms    19 ms  ae-2-52.edge3.London1.Level3.net [4.69.139.105]
  6  258 ms    23 ms    24 ms  gblx-level3-50g.London1.Level3.net [4.68.110.158
]
  7    19 ms    19 ms    20 ms  ae6.scr4.LON3.gblx.net [67.17.106.150]
  8  162 ms  206 ms  458 ms  po2-40G.ar4.LAX1.gblx.net [67.17.95.214]
  9  384 ms  156 ms  157 ms  INTERNAP.te1-4.ar4.LAX1.gblx.net [64.215.30.78]
10  330 ms  159 ms  158 ms  border1.po1-20g-bbnet1.lax010.pnap.net [216.52.2
55.13]
11    *        *        *    Request timed out.
12    *        *        *    Request timed out.
13    *        *    ^C
C:\Users\mark>
Rudixx
Newbie
Posts: 5
Registered: ‎03-01-2012

Re: High ping on certain application

Thanks for your answer. What do you mean tho, when I have high ping it's not only on that trace rout I shown here. While the ping is high it's happening on my ventrilo server V30.DARKSTARLLC.COM:41421, on my moms games www.kurnik.pl, on League of Legends but not on Tibia which a play at the same time. Also browsing websites seems to be ok as well as youtube.
Mark
Grafter
Posts: 1,852
Registered: ‎04-04-2007

Re: High ping on certain application

Hi there.
What I'm saying is, based on the trace you provided, the higher ping occurs beyond our network. Without seeing traces to the other boxes I cant pass any further comment. I'd be comfortable that the issues are likely to lay elsewhere based on the fact your other internet experience is good.
Post further traces and we can make a call from there.
M
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: High ping on certain application

Quote from: Rudixx
on my moms games www.kurnik.pl

That's a Polish site so I suspect not many Plusnet users play those games. I wonder if Plusnet is recognising them as gaming and hence they are getting low priority?
If that is the case the Pro Add-On would make a big difference.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Rudixx
Newbie
Posts: 5
Registered: ‎03-01-2012

Re: High ping on certain application

Quote from: jelv
Quote from: Rudixx
on my moms games www.kurnik.pl

That's a Polish site so I suspect not many Plusnet users play those games. I wonder if Plusnet is recognising them as gaming and hence they are getting low priority?
If that is the case the Pro Add-On would make a big difference.

Well it's loads of Polish Plus.net users in UK believe me and that site is there http://community.plus.net/forum/index.php/topic,444.0.html so I guess it's recognised. I was wondering if that Pro Add-on is really making so big difference because internet should work good at all times ain't it?  Cool Anyway I will try to catch trace route when the high ping starts again.