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High ping on certain application
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High ping on certain application
03-01-2012 11:51 PM
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Hello, recently I am experiencing high ping on some apps like Ventrilo (30k ping), League of Legends (ping > 999), Kurnik but still at the same time I can browse internet quick, youtube and even play Tibia without lags. Even I can download files at my normal speed.
I am using wired connection, Windows 7.
C:\Users\Rudixx>tracert euw.leagueoflegends.com
Tracing route to euw.leagueoflegends.com [64.7.194.247]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 33 ms 27 ms 28 ms lo0-central6.pcl-ag01.plus.net [195.166.130.87]
3 32 ms 35 ms 26 ms gi7-1-162.pcl-gw02.plus.net [84.93.255.83]
4 37 ms 26 ms 29 ms 195.50.122.129
5 * * * Request timed out.
6 31 ms 40 ms 41 ms gblx-level3-50g.London1.Level3.net [4.68.110.158
]
7 29 ms 29 ms 34 ms ae6.scr4.LON3.gblx.net [67.17.106.150]
8 426 ms 263 ms 225 ms po2-40G.ar4.LAX1.gblx.net [67.17.95.214]
9 167 ms 164 ms 167 ms INTERNAP.te1-4.ar4.LAX1.gblx.net [64.215.30.78]
10 165 ms 167 ms 167 ms border1.po2-20g-bbnet2.lax010.pnap.net [216.52.2
55.103]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\Rudixx>
I am using wired connection, Windows 7.
Message 1 of 9
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8 REPLIES 8
Re: High ping on certain application
04-01-2012 7:49 AM
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I'm no expert, in fact I'm probably miles off, but that tracert seems to be jumping from London to LA at the end, which isn't the kind of behaviour I'd expect from an EU server! (again, just an initial hunch from someone who's rubbish at reading tracert output)
All of the major delays there seem to be happening outside of Plus.net's hands
What do you mean by 30k ping? 30,000ms?? It would definitely be worth running a tracert to one of their servers if that's the case
All of the major delays there seem to be happening outside of Plus.net's hands
What do you mean by 30k ping? 30,000ms?? It would definitely be worth running a tracert to one of their servers if that's the case
Message 2 of 9
(869 Views)
Re: High ping on certain application
10-01-2012 9:17 PM
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Yes 30 000 ms of ping. None of Plus.net team will answer? Please don't let me down like Virgin did.
Message 3 of 9
(869 Views)
Re: High ping on certain application
10-01-2012 9:43 PM
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Now again I have high ping on some apps like ventrilo, league of legends but not Tibia for example.
Message 4 of 9
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Re: High ping on certain application
10-01-2012 10:01 PM
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Hi there
Your pings from hop 4 on are not on our network. You can see the route leaving us, hitting level3 routers in London and routing cross atlantic to LA. Its the US where the high pings are appearing and from hop 11 on the routers arent responding to pings.
A trace from my connection produces something similar.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\mark>tracert 64.7.194.247
Tracing route to 64.7.194.247 over a maximum of 30 hops
1 52 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]
2 19 ms 19 ms 19 ms lo0-central4.thn-ag03.plus.net [195.166.130.115]
3 20 ms 20 ms 19 ms 84.93.253.145
4 19 ms 19 ms 20 ms te-3-4.car5.London1.Level3.net [217.163.45.181]
5 199 ms 19 ms 19 ms ae-2-52.edge3.London1.Level3.net [4.69.139.105]
6 258 ms 23 ms 24 ms gblx-level3-50g.London1.Level3.net [4.68.110.158
]
7 19 ms 19 ms 20 ms ae6.scr4.LON3.gblx.net [67.17.106.150]
8 162 ms 206 ms 458 ms po2-40G.ar4.LAX1.gblx.net [67.17.95.214]
9 384 ms 156 ms 157 ms INTERNAP.te1-4.ar4.LAX1.gblx.net [64.215.30.78]
10 330 ms 159 ms 158 ms border1.po1-20g-bbnet1.lax010.pnap.net [216.52.2
55.13]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * ^C
C:\Users\mark>
Your pings from hop 4 on are not on our network. You can see the route leaving us, hitting level3 routers in London and routing cross atlantic to LA. Its the US where the high pings are appearing and from hop 11 on the routers arent responding to pings.
A trace from my connection produces something similar.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\mark>tracert 64.7.194.247
Tracing route to 64.7.194.247 over a maximum of 30 hops
1 52 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]
2 19 ms 19 ms 19 ms lo0-central4.thn-ag03.plus.net [195.166.130.115]
3 20 ms 20 ms 19 ms 84.93.253.145
4 19 ms 19 ms 20 ms te-3-4.car5.London1.Level3.net [217.163.45.181]
5 199 ms 19 ms 19 ms ae-2-52.edge3.London1.Level3.net [4.69.139.105]
6 258 ms 23 ms 24 ms gblx-level3-50g.London1.Level3.net [4.68.110.158
]
7 19 ms 19 ms 20 ms ae6.scr4.LON3.gblx.net [67.17.106.150]
8 162 ms 206 ms 458 ms po2-40G.ar4.LAX1.gblx.net [67.17.95.214]
9 384 ms 156 ms 157 ms INTERNAP.te1-4.ar4.LAX1.gblx.net [64.215.30.78]
10 330 ms 159 ms 158 ms border1.po1-20g-bbnet1.lax010.pnap.net [216.52.2
55.13]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * ^C
C:\Users\mark>
Message 5 of 9
(869 Views)
Re: High ping on certain application
10-01-2012 10:57 PM
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Thanks for your answer. What do you mean tho, when I have high ping it's not only on that trace rout I shown here. While the ping is high it's happening on my ventrilo server V30.DARKSTARLLC.COM:41421, on my moms games www.kurnik.pl, on League of Legends but not on Tibia which a play at the same time. Also browsing websites seems to be ok as well as youtube.
Message 6 of 9
(869 Views)
Re: High ping on certain application
10-01-2012 11:07 PM
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Hi there.
What I'm saying is, based on the trace you provided, the higher ping occurs beyond our network. Without seeing traces to the other boxes I cant pass any further comment. I'd be comfortable that the issues are likely to lay elsewhere based on the fact your other internet experience is good.
Post further traces and we can make a call from there.
M
What I'm saying is, based on the trace you provided, the higher ping occurs beyond our network. Without seeing traces to the other boxes I cant pass any further comment. I'd be comfortable that the issues are likely to lay elsewhere based on the fact your other internet experience is good.
Post further traces and we can make a call from there.
M
Message 7 of 9
(869 Views)
Re: High ping on certain application
11-01-2012 10:03 AM
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Quote from: Rudixx on my moms games www.kurnik.pl
That's a Polish site so I suspect not many Plusnet users play those games. I wonder if Plusnet is recognising them as gaming and hence they are getting low priority?
If that is the case the Pro Add-On would make a big difference.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 8 of 9
(869 Views)
Re: High ping on certain application
11-01-2012 8:26 PM
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Quote from: jelv
Quote from: Rudixx on my moms games www.kurnik.pl
That's a Polish site so I suspect not many Plusnet users play those games. I wonder if Plusnet is recognising them as gaming and hence they are getting low priority?
If that is the case the Pro Add-On would make a big difference.
Well it's loads of Polish Plus.net users in UK believe me and that site is there http://community.plus.net/forum/index.php/topic,444.0.html so I guess it's recognised. I was wondering if that Pro Add-on is really making so big difference because internet should work good at all times ain't it? Anyway I will try to catch trace route when the high ping starts again.
Message 9 of 9
(869 Views)
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