High latency since end of August
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High latency since end of August
09-12-2016 4:02 PM
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I have been with plusnet for a number of years and always had a decent service until late August this year. Since late August I have suffered large latencies. It can take between 2 to 10 seconds to connect to a website or a mail provider when previously it was practically instantaneous. There is nothing wrong with my laptop - when I connect to alternative providers in other people's homes it works fine, so it is definitely something to do with the plusnet internet //ADSL service. The telephone line which carries the ADSL tests OK and there are no problems with telephone use. I have done the usual things like switch the router on and off, and I have tried using Google's public name server instead of plusnet's, to no avail.
Rather than spend many hours on the support line (at my expense) I propose to change providers, but before I do so I wonder if anyone has any other suggestions?
Re: High latency since end of August
09-12-2016 4:08 PM
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Perhaps I should say I get the same latency using ethernet as well as wireless to connect to the router, and that once actually connected to a site the speed is fine. I have no trouble with streaming, once I actually get through.
Re: High latency since end of August
09-12-2016 4:08 PM
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Re: High latency since end of August
09-12-2016 8:42 PM
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Could my upstream speeds be part of the problem? I have:
Downstream | Upstream | |
SNR Margin (dB): | 2.9 | 26.4 |
Attenuation (dB): | 17.5 | 5.3 |
Output Power (dBm): | 12.1 | 0.0 |
Attainable Rate (Kbps): | 22936 | 1060 |
Rate (Kbps): | 20072 | 443 |
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- High latency since end of August