I have been with plusnet for a number of years and always had a decent service until late August this year. Since late August I have suffered large latencies. It can take between 2 to 10 seconds to connect to a website or a mail provider when previously it was practically instantaneous. There is nothing wrong with my laptop - when I connect to alternative providers in other people's homes it works fine, so it is definitely something to do with the plusnet internet //ADSL service. The telephone line which carries the ADSL tests OK and there are no problems with telephone use. I have done the usual things like switch the router on and off, and I have tried using Google's public name server instead of plusnet's, to no avail.
Rather than spend many hours on the support line (at my expense) I propose to change providers, but before I do so I wonder if anyone has any other suggestions?
