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High latency / packet loss over the last few days

Budzy
Newbie
Posts: 1
Registered: 13-10-2007

High latency / packet loss over the last few days

Dear all,
Has anyone been experiencing high latency and packet loss over the last few days? I’m finding websites are slow to be displayed and ping times in games to be 100+
I’ve looked at the service status on the main plus.net site and saw there was an announcement on 11/10/2007 @ 16:59 in regards to ADSL Platform Performance.
Have followed the help topics available with no resolve (Restarted my router and network switch, tested internet connection on different PC hardware, disconnected other devices / computers that could be eating the connection etc).
Have completed various tracerts to www.plus.net - this included restarting my router a few times to allow internet packets to go throught a different plusnet gateway:
Tracing route to portal.plus.net [212.159.8.137]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  my.router [192.168.1.254]
  2    18 ms    21 ms    18 ms  lo0-plusnet.ptn-ag2.plus.net [195.166.128.53]
  3    *        *      937 ms  ge1-0-0-204.ptn-gw1.plus.net [84.92.3.105]
  4    *        *        *    Request timed out.
  5    *        *      809 ms  se3-0.pih-gw1.plus.net [195.166.129.250]
  6  382 ms    81 ms  802 ms  vlan8.pih-gw4.plus.net [212.159.0.30]
  7  198 ms  168 ms  191 ms  pih-al4.plus.net [212.159.1.36]
  8  278 ms  368 ms  362 ms  portal.plus.net [212.159.8.137]

--------------
Tracing route to portal.plus.net [212.159.8.137]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  my.router [192.168.1.254]
  2  209 ms    18 ms    18 ms  lo0-plusnet.pte-ag1.plus.net [195.166.128.64]
  3  231 ms  171 ms    17 ms  ge0-0-0-403.pte-gw2.plus.net [84.92.4.2]
  4    18 ms    18 ms    18 ms  ge1-0-0-23.ptn-gw1.plus.net [212.159.4.17]
  5    18 ms    19 ms    19 ms  gi0-1-31.ptc-gw1.plus.net [195.166.129.3]
  6    56 ms    27 ms    26 ms  se3-0.pih-gw1.plus.net [195.166.129.250]
  7    25 ms    26 ms    25 ms  vlan8.pih-gw4.plus.net [212.159.0.30]
  8  195 ms    27 ms  107 ms  pih-al4.plus.net [212.159.1.36]
  9    30 ms    30 ms    25 ms  portal.plus.net [212.159.8.137]
Trace complete.

--------------
As you can see some of the hops report back some high latency times. Ive completed a large number of tracerts, all of which have ping spikes.
Any info would be great Smiley
Kind regards,
Jon Budzy.
1 REPLY
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: High latency / packet loss over the last few days

Hi Jon,
Some of those ping responses do look rather on the painful side.
Can I ask you what sort of speeds you get when you go to http://www.mybroadbandspeed.co.uk ?