High downstream SNR

[#1]

Thanks for that, @Gandalf. I'll reserve judgement for a couple of days (just because I'm cautious), and then mark this as fixed.

[#2]

@Gandalf "HELP"! That pinning didn't last long - back down to 3dB again this morning.

NOW it's kicked me down to 8.9 Mb/s & upped the SNR to 12

[#3]

It looks like the target SNR is still at 6dB and within a 24 hour period the line is erroring every 5 seconds, so I think there's more of an underlying issue here, which needs to be further investigated. I'd report a fault to us at http://faults.plus.net giving us a nudge over here once you've completed it.

[#4]

Ok. @Gandalf - but RouterStats was definitely reporting 3.3 for the 15-20 minutes prior to the crash.

[#5]

It'd likely be reporting the SNR margin rather than the target.

[#6]

Correct - but it was reporting 5.8-6.1 all the time after you requested your suppliers to pin it yesterday.

To update re: the troubleshooter - that will have to be next week, I'm afraid, today and this weekend I don't have the time . It's amazing how being retired means you have LESS time,

[#7]

No worries. Something's not right somewhere, so it definitely needs further investigation.

It's amazing how being retired means you have LESS time,

I'm happy to take that risk and retire tomorrow.

[#8]

@Gandalf Sorry to post again, but I had another resync this morning - back up to 13.54Mb/s and down to 3.2/3.3SNR - graphs below:-

[#9]

No worries.

Something does seem odd, let us know when you've raised the fault

[#10]

@Gandalf Not had time to look at raising a ticket yet, but just had a re-sync at 12.00 with the following result - note D/S SNR. This suggests to me that the pinning hasn't worked!

[#11]

Hi @jab1,

I'm sorry to see that you've been experiencing these issues. I've reviewed the situation this evening and raised a ticket response regarding this issue which can be viewed here.

Once you've been able to read and respond to the ticket please let us know by updating the thread and we'll be happy to pick this back up for further review as soon as possible.

[#12]

@TheMightyAJ I can see the ticket, and read it, but it refuses to let me add any comments.

[#13]

Hi @jab1,

That's strange, as I can see that two generic ticket replies have come back through to us, but neither seem to be actual responses.Please can you try responding using another web browser or device?

[#14]

@TheMightyAJ Yup, I can see those 'responses' as well. The first was sent from my usual browser (firefox), and the second from my alternative (Pale Moon). The only other option I have is my iPad -  I'll try that in a while.

[#15]

@TheMightyAJ Strange - It worked in Safari!