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High Latency since lastnight

Debe2233
Hooked
Posts: 7
Registered: 16-04-2009

High Latency since lastnight

Hi,
Since last night I've been getting incredibly high latency on my broadband connection making it impossible to play online games, making website browsing slow and streaming intermittent. World of Warcraft was running between 1k-7k latency consistently throughout the evening until I gave up.
BBC Iplayer would play but occasionally stop telling me I didn't have enough bandwidth... upon refresh it would work fine again for 10-15 minutes.
Link Information
Uptime: 0 days, 0:30:52
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 444 / 14,247
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.5 / 0.0
Line Attenuation (Up/Down) [dB]: 13.5 / 26.5
SN Margin (Up/Down) [dB]: 29.5 / 4.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): NA / 361,016
CRC Errors (Up/Down): NA / 15
HEC Errors (Up/Down): 0 / 14
The down SN Margin started at a heady 3.5 after i reset the router.
The IP Profile BT test gives me an error.
The full speed test gives
Download 10.5
Upload 0.08
Latency 128.13
And the estimated line speed is...
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
12.4 Mb
I cant test the test socket as I don't have one (new build house with... what i think is an External NTL?) however the router is plugged into the first socket in the chain upon entering the house.
A tracert to google...
Tracing route to www.google.com [74.125.195.99]
over a maximum of 30 hops:
  1    97 ms    99 ms    99 ms  dsldevice.lan [192.168.1.254]
  2    34 ms    50 ms    49 ms  lo0-central10.ptn-ag02.plus.net [195.166.128.191
]
  3    72 ms    62 ms    69 ms  link-a-central10.ptn-gw01.plus.net [212.159.2.13
2]
  4  115 ms    75 ms    69 ms  xe-1-2-0.ptw-cr01.plus.net [212.159.0.112]
  5    96 ms    93 ms    66 ms  72.14.222.97
  6    80 ms    70 ms    64 ms  209.85.246.244
  7    69 ms    53 ms    78 ms  209.85.245.2
  8    71 ms    94 ms    75 ms  66.249.95.173
  9    89 ms    69 ms    87 ms  209.85.250.161
10    *        *        *    Request timed out.
11    71 ms    68 ms    65 ms  wj-in-f99.1e100.net [74.125.195.99]
Trace complete.
Ping to the router...
Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time=2ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=2ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Ping statistics for 192.168.1.254:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 2ms, Average = 1ms
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Users\Dans>ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time=2ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time=2ms TTL=64
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Ping statistics for 192.168.1.254:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 2ms, Average = 1ms
Pinging the next hop...
Pinging 195.166.128.191 with 32 bytes of data:
Reply from 195.166.128.191: bytes=32 time=207ms TTL=126
Reply from 195.166.128.191: bytes=32 time=86ms TTL=126
Reply from 195.166.128.191: bytes=32 time=257ms TTL=126
Reply from 195.166.128.191: bytes=32 time=272ms TTL=126
Ping statistics for 195.166.128.191:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 86ms, Maximum = 272ms, Average = 205ms
C:\Users\Dans>
Any help would be appriciated.
Regards
4 REPLIES
thesawdust
Grafter
Posts: 384
Registered: 28-10-2013

Re: High Latency since lastnight

looking at them stats PlusNET could kindly uncap the upload as it's currently set at 448, this should help with things. Hopefully staff will pick this up when they start work (9am ish)
Hopefully this may solve the problem, if not http://faults.plusnet.net would be the next option
pvy2712
Grafter
Posts: 31
Registered: 24-02-2010

Re: High Latency since lastnight

This is my actual username... keep forgetting I have two.
Yes an uncap of the upload might help a bit, I've been meaning to ask about that for a while but not had any trouble so not really worked up the enthusiasm.
-Dan
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: High Latency since lastnight

Hi Dan,
I've just got that order placed, that should complete by the end of the day on Monday for you. Please let us know f that improves things for you.
Chris Pettitt
Cloud Environments Engineer
pvy2712
Grafter
Posts: 31
Registered: 24-02-2010

Re: High Latency since lastnight

Thank you Chris,
Hopefully that will help, although the problem is quite frustrating it might just fix itself in the meantime, but will let you know if I continue having trouble.
-Dan