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Hey Plus Net..Speed Drop

jamesg2007
Dabbler
Posts: 11
Registered: ‎02-08-2007

Hey Plus Net..Speed Drop

Hey guys, i know there are loads of people with speed problems, but this is a major drop for me. I usually get 6 MB but to my shock i only seem to be getting about 512kbps.
Can you make sure there isn't any fault with the line.
Cheers guysCheesy
5 REPLIES
jamesg2007
Dabbler
Posts: 11
Registered: ‎02-08-2007

Re: Hey Plus Net..Speed Drop

1 - I am on the option 2 service that allows 8GB usage/month. However, i have only used 4.61GB.
2 - I have the BT Voyager 2091. This is connected by a wireless  adapter on a desktop PC, also a BT adapter.
3 - The modem is connected to the main phone socket in the house.
4 - Unfortunately there was a 'Internal Server Error' when i tried the BT Speed Test.
The drop in speed happened immediately after uploading a video to you tube on friday evening.
Never happened before. 
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Hey Plus Net..Speed Drop

Hi there,
I've had a look at your delta report history in BTs system and it's showing as having been 6.5mb since september. There aren't any drops to 512k showing, though if this happens again please let us know as we would be able to report a fault in this case.
If the speed hasn't picked up please try rebooting the router and let us know if this makes no difference.
Hope that helps,
jamesg2007
Dabbler
Posts: 11
Registered: ‎02-08-2007

Re: Hey Plus Net..Speed Drop

Hey, i just did a reboot on the router, and..success.
I am now getting a speed of just under 4mbps. that will do meCheesy
cheers
zippy666
Grafter
Posts: 36
Registered: ‎21-11-2007

Re: Hey Plus Net..Speed Drop

Mine speed problem started on  the 19th.
have rebooted my router to no avail, even did a factory reset.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Hey Plus Net..Speed Drop

Hi Zippy,
Did you have another thread open on this one?
I've had a quick look at your line and I'm not able to get much information because you're currently offline.