Here we go again!!!

[#1]

my 76mb fibre (68mb real world speed) is once again running VERY VERY slowly during peak times, i just ran a bt speedtest and its just over 4mb, which i think you would agree is a laughable speed for someone who is paying for 76mb......when i phone to complain about these speeds I get the same routine ive had every time i phone about the speeds "cant understand this, its not our end, you shouldnt be getting capped at that speed" well im getting kinda fed up with this now. i currently struggling to even watch a youtube vid without it pausing every 2-3 seconds - on 76mb fibre - REALLY?

[#2]

Wired/Wireless?
Tried plugging directly into modem and setting a PPPoE connection to test speeds?

[#3]

wired, ive also tried direct into the modem. I've had replacement routers and new modems and still the speed reduces down to almost dailup speed during "peak time"
also if it were an issue at my end it wouldnt reduce only during peak and return to full at roughly midnight, unless my router/modem has become sentient and is just screwing with me
both my wired pcs react the same during peak time and my wireless devices, im afraid the culprit isnt captain mustard in the kitchen with the candlestick, its plusnet with the throttle....

[#4]

Sorry, didn't see that about peak times

[#5]

Hi bez,
I'm really sorry to hear that you're suffering with such poor speeds.
So that we can fully investigate this issue for you, can you please ensure that when you run the BT Speedtester, that you also complete the 'Further Diagnostics' option as well?
Once this has been completed, if you could complete the Fault checker at http://faults.plus.net and our Faults Team can investigate further for you.

[#6]

18:22

00:48

these are a couple of screen grabs taken while i was running the tests today - when i run the further diagnostics after the test should i enter my phone number into the top option or my postcode into the second option? as im not 100% sure which flavour of fibre i have

[#7]

Hi Bez,
It's the top one you'd need as our fibre offerings are FTTC.
Adam

[#8]

cool, its the top one i had been using so the tests ive done so far should have been sent to the server ok.
17:27 15/10/13

[#9]

once again post midnight and the speed returns to full
01:22

[#10]

Thanks for running the tests, as per Chris' advice I'd raise a fault next: http://faults.plus.net and our faults team will investigate that for you.
Adam

[#11]

i love how when it says the speeds are ok (off peak times) it says no problems were found with your line, but when it falls short of the required speed it should be delivering it simply states the test was inconclusive

[#12]

21:16
20/10/13

[#13]

I laugh at the 'acceptable speed range'
For my line it is 2meg to 16meg... I mean really? 

[#14]

00:45
21/10/13
and like clockwork im back at full speed.......  


13:35
21/10/13

[#15]

Hi bez,
I can see you've raised a fault, our faults team will pick this up and let you know their findings.