Here we go again!!!
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- Re: Here we go again!!!
Here we go again!!!
14-10-2013 5:45 PM
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Re: Here we go again!!!
14-10-2013 6:02 PM
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Tried plugging directly into modem and setting a PPPoE connection to test speeds?
Re: Here we go again!!!
14-10-2013 6:29 PM
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also if it were an issue at my end it wouldnt reduce only during peak and return to full at roughly midnight, unless my router/modem has become sentient and is just screwing with me
both my wired pcs react the same during peak time and my wireless devices, im afraid the culprit isnt captain mustard in the kitchen with the candlestick, its plusnet with the throttle....
Re: Here we go again!!!
14-10-2013 7:00 PM
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Re: Here we go again!!!
14-10-2013 7:48 PM
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I'm really sorry to hear that you're suffering with such poor speeds.
So that we can fully investigate this issue for you, can you please ensure that when you run the BT Speedtester, that you also complete the 'Further Diagnostics' option as well?
Once this has been completed, if you could complete the Fault checker at http://faults.plus.net and our Faults Team can investigate further for you.
Re: Here we go again!!!
15-10-2013 1:18 AM
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00:48
these are a couple of screen grabs taken while i was running the tests today - when i run the further diagnostics after the test should i enter my phone number into the top option or my postcode into the second option? as im not 100% sure which flavour of fibre i have
Re: Here we go again!!!
15-10-2013 10:20 AM
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Re: Here we go again!!!
15-10-2013 5:30 PM
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17:27 15/10/13
Re: Here we go again!!!
16-10-2013 1:26 AM
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01:22
Re: Here we go again!!!
16-10-2013 12:17 PM
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Adam
Re: Here we go again!!!
20-10-2013 2:51 PM
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i love how when it says the speeds are ok (off peak times) it says no problems were found with your line, but when it falls short of the required speed it should be delivering it simply states the test was inconclusive
Re: Here we go again!!!
20-10-2013 9:19 PM
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21:16
20/10/13
Re: Here we go again!!!
20-10-2013 9:34 PM
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For my line it is 2meg to 16meg... I mean really?
Re: Here we go again!!!
21-10-2013 12:51 AM
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00:45
21/10/13
and like clockwork im back at full speed.......
13:35
21/10/13
Re: Here we go again!!!
21-10-2013 3:58 PM
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I can see you've raised a fault, our faults team will pick this up and let you know their findings.
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