Here we go again !!!. Slow broadband
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Here we go again !!!. Slow broadband
11-02-2015 11:03 PM
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Re: Here we go again !!!. Slow broadband
11-02-2015 11:37 PM
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Estimated line speed:
8Mb (This may vary between 5.5Mb and 12.5Mb) - Checked on 2014-12-12 23:14:30
Current line speed:
2.2 Mb
I`m not technical at all so I can`t do much more. I cant connect laptop to master socket as I only have USB sockets on laptop. I have reported problem to support team but they take ages.
Re: Here we go again !!!. Slow broadband
12-02-2015 10:20 AM
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I need to ask where your router is? Is it in the test socket, if not, can you try it there for us please? There is work that we can do to resolve this, and in theory it will be quick but we need to ensure the problem isn't at your side first.
I've also moved the ticket you raised to us, along with the line stats to our faults team. That can be closed though if the test/master socket resolves the problem for you.
Re: Here we go again !!!. Slow broadband
12-02-2015 10:51 AM
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Re: Here we go again !!!. Slow broadband
12-02-2015 11:03 AM
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Re: Here we go again !!!. Slow broadband
12-02-2015 11:16 AM
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Re: Here we go again !!!. Slow broadband
12-02-2015 11:26 AM
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Link Information
Uptime: 0 days, 0:26:50
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.163 / 10.991
Data Transferred (Sent/Received) [GB/GB]: 1,00 / 1,34
Output Power (Up/Down) [dBm]: 12,6 / 0,0
Line Attenuation (Up/Down) [dB]: 20,1 / 35,5
SN Margin (Up/Down) [dB]: 6,0 / 6,0
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 53 / 0
Loss of Signal (Local/Remote): 8 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 9.958 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 25 / 28
HEC Errors (Up/Down): 13 / 44
Re: Here we go again !!!. Slow broadband
12-02-2015 12:05 PM
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Quote from: ossettbob Bandwidth (Up/Down) [kbps/kbps]: 1.163 / 10.991
That's nailed it.
Something you had plugged in caused the problems you've had. It will take a little while for the throughput to increase, but at least you know the problem is in your premises. It might be worth checking everything one by one to see how those stats change to find the offending article.
Re: Here we go again !!!. Slow broadband
12-02-2015 1:20 PM
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Re: Here we go again !!!. Slow broadband
12-02-2015 1:36 PM
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Re: Here we go again !!!. Slow broadband
12-02-2015 1:40 PM
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I thought your sync speed had increased significantly when connected to the master socket? That shows exactly why we ask for these tests, as if we'd sent an engineer and they found the lower speed was due to not being connected at the master socket there would likely have been an engineers charge to pass on.
Re: Here we go again !!!. Slow broadband
12-02-2015 1:56 PM
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DSL Connection
Link Information
Uptime: 0 days, 0:48:38
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.195 / 9.975
Data Transferred (Sent/Received) [GB/GB]: 1,01 / 1,40
Output Power (Up/Down) [dBm]: 12,7 / 0,0
Line Attenuation (Up/Down) [dB]: 20,2 / 35,0
SN Margin (Up/Down) [dB]: 5,5 / 6,1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 61 / 0
Loss of Signal (Local/Remote): 9 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 10.053 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 13 / 10
HEC Errors (Up/Down): 10 / 19
Re: Here we go again !!!. Slow broadband
12-02-2015 2:14 PM
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Re: Here we go again !!!. Slow broadband
12-02-2015 2:31 PM
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Re: Here we go again !!!. Slow broadband
12-02-2015 2:42 PM
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