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Here we go again - First, my phone - Now, tortoise-speed, erratic broadband!

markce_1969
Hooked
Posts: 6
Registered: 29-08-2017

Here we go again - First, my phone - Now, tortoise-speed, erratic broadband!

I am sure I do not need to remind Plusnet of the sorry experience I have had with a virtually UNUSABLE, crackling phone line over recent weeks.

 

It was finally resolved (we hope, anyway!)  by the THIRD engineer visit to my home, one week ago.

 

 

However, SINCE WEDNESDAY,  I have been very troubled by the fact that WHEN I PICK MY PHONE UP AND GET A DIAL TONE, my BROADBAND often seems to drop out completely! There is now no audible interference on my phone line, so I cannot understand why I am now getting this new problem.

 

When I finish my phone call, and replace the receiver, as if by magic the router reboots and my broadband slowly comes back, albeit at a painfully slow speed.

 

 

THIS IS THE RESPONSIBILITY OF PLUSNET, AND YOUR SERVERS, so please sort out my speed issues.

 

Completely unacceptable.

 

I should be able to make a telephone call WITHOUT MY BROADBAND CUTTING OUT.

 

Sort it, please!

Moderator's note by Dick (Strat) Caps in title edited as per Forum rules

 

 

2 REPLIES
Gel
Pro
Posts: 1,387
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: Here we go again - First, my phone - Now, tortoise-speed, erratic broadband!

Plusnet Help Team
Plusnet Help Team
Posts: 4,159
Thanks: 865
Fixes: 212
Registered: 21-04-2017

Re: Here we go again - First, my phone - Now, tortoise-speed, erratic broadband!

Hi there.

 

Sorry to hear you're still having problems still.

 

However, SINCE WEDNESDAY,  I have been very troubled by the fact that WHEN I PICK MY PHONE UP AND GET A DIAL TONE, my BROADBAND often seems to drop out completely! There is now no audible interference on my phone line, so I cannot understand why I am now getting this new problem.

This is usually caused by internal wiring, a router, microfilter, or a line card issue at the exchange.

 

As line tests aren't identifying the cause of that I think we'll need to run through a few checks then raise a broadband fault to investigate further. Can you make sure your router is plugged into the test socket as explained here

 

If you can please also try a different router or microfilter.

If the problems continue, please raise a broadband fault to us at http://faults.plus.net


Sorry for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team