Here we go again - First, my phone - Now, tortoise-speed, erratic broadband!
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Here we go again - First, my phone - Now, tortoise-speed, erratic broadband!
on 15-09-2017 2:32 PM - last edited on 15-09-2017 2:56 PM by Strat
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I am sure I do not need to remind Plusnet of the sorry experience I have had with a virtually UNUSABLE, crackling phone line over recent weeks.
It was finally resolved (we hope, anyway!) by the THIRD engineer visit to my home, one week ago.
However, SINCE WEDNESDAY, I have been very troubled by the fact that WHEN I PICK MY PHONE UP AND GET A DIAL TONE, my BROADBAND often seems to drop out completely! There is now no audible interference on my phone line, so I cannot understand why I am now getting this new problem.
When I finish my phone call, and replace the receiver, as if by magic the router reboots and my broadband slowly comes back, albeit at a painfully slow speed.
THIS IS THE RESPONSIBILITY OF PLUSNET, AND YOUR SERVERS, so please sort out my speed issues.
Completely unacceptable.
I should be able to make a telephone call WITHOUT MY BROADBAND CUTTING OUT.
Sort it, please!
Moderator's note by Dick (Strat) Caps in title edited as per Forum rules
Re: Here we go again - First, my phone - Now, tortoise-speed, erratic broadband!
15-09-2017 3:55 PM
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You need to raise a fault through relevant link below.
Re: Here we go again - First, my phone - Now, tortoise-speed, erratic broadband!
19-09-2017 2:13 PM
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Hi there.
Sorry to hear you're still having problems still.
However, SINCE WEDNESDAY, I have been very troubled by the fact that WHEN I PICK MY PHONE UP AND GET A DIAL TONE, my BROADBAND often seems to drop out completely! There is now no audible interference on my phone line, so I cannot understand why I am now getting this new problem.
This is usually caused by internal wiring, a router, microfilter, or a line card issue at the exchange.
As line tests aren't identifying the cause of that I think we'll need to run through a few checks then raise a broadband fault to investigate further. Can you make sure your router is plugged into the test socket as explained here
If you can please also try a different router or microfilter.
If the problems continue, please raise a broadband fault to us at http://faults.plus.net
Sorry for the inconvenience caused.
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