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Help

goldenking
Newbie
Posts: 1
Registered: 19-07-2016

Help

Hi, i've recently joined plusnet and got my activation for the 19th july i even got a txt message at 09.03 this morning saying my broadband was ready, well i've been trying all day to get it up and running i tried all the trouble shooting even done a factory reset on the router and still the dam red light won't turn green....I need help badly before i give up the will to live here....
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Help

Hello there and welcome to the forums. Having looked into your account, your fibre order completed yesterday afternoon, however your account didn't activate automatically until late in the evening. I can see that a connection has been established at about midnight, so you should be back online. Apologies for the inconvenience caused by the delay. If there is anything else we can help with please let us know.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support