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Help with upload speeds

jen
Dabbler
Posts: 23
Registered: 03-07-2010

Help with upload speeds

I can't even pretend to understand any technical terms so can any answers be easy for me to understand please   Embarrassed

Until recently my up and download speeds were fine, this last couple of weeks though I cannot get any uploads to go over 11kb/s, no matter where I upload to or what time of day, even in uncapped hours. Download speeds aren't an issue I schedule them for overnight.
Twelve hours to upload a 150mb file is ridiculous, especially if my connection drops more then a few times on an upload, most times I cannot resume and after three or four attempts I'm literally at screaming point !!!
I've run some speedtests and they show what upload speed I'm getting/should be getting, should be more than a top speed of 11kb surely?
Can anyone tell me how I can sort this please.   Thankyou.



http://www.speedtest.net/result/1812407869.png
9 REPLIES
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: 06-09-2007

Re: Help with upload speeds

Are you using a Plusnet supplied TG585v8 router using a wireless connection to your computer?
It would help non-Plusnet staff to comment if you could post the information listed here http://community.plus.net/forum/index.php/topic,96155.0.html?
Ian
jen
Dabbler
Posts: 23
Registered: 03-07-2010

Re: Help with upload speeds

Think I've found these correctly.
Test socket no difference in speed.
Estimated line speed:
    Not recorded (service activated before we introduced estimates).
Current line speed:
    7.15 Mb
Download speedachieved during the test was - 6.82 Mbps
For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
Uptime: 0 days, 3:30:14
DSL Type: G.992.1 annex A
Channel mode: Fast
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,204 / 8,128
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [kB/MB]: 0.00 / 375.76
Output Power (Up/Down) [dBm]: 11.5 / 19.5
Line Attenuation (Up/Down) [dB]: 11.0 / 20.0
SN Margin (Up/Down) [dB]: 28.0 / 14.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 2
HEC Errors (Up/Down): 0 / 3
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: 06-09-2007

Re: Help with upload speeds

That looks like a good connection

Quote from: ian007jen
Are you using a Plusnet supplied TG585v8 router using a wireless connection to your computer?

Try a speed test using an ethernet cable and answer the above question  Smiley

Ian
jen
Dabbler
Posts: 23
Registered: 03-07-2010

Re: Help with upload speeds

Thankyou, Yes I'm using aPlusnet supplied TG585v8 router using a wireless connection.
Speed test result  using ethernet connection    http://www.speedtest.net/result/1813160303.png
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: 06-09-2007

Re: Help with upload speeds

Well thats more like it.
Known  issue with this router  Sad read this thread http://community.plus.net/forum/index.php/topic,92497.msg874566.html#msg874566
the link above takes you to page 18, but if you have a spare 2-3 hours read the whole thread  Wink
I would send a PM (private message) to one of the plusnet staff (MY MESSAGES >> New Message)above asking them to look at this thread, they may then get onto you sometime tomorrow.
Ian
jen
Dabbler
Posts: 23
Registered: 03-07-2010

Re: Help with upload speeds

Thankyou, your help appreciated.
Just tested upload again and taken a couple of screen shots
Wired connection and wireless connection
After screen shot the wireless one dropped to 3kb/s  Sad
Superuser
Superuser
Posts: 9,153
Thanks: 558
Fixes: 46
Registered: 06-04-2007

Re: Help with upload speeds

I expect a member of the Digital Care Team will pop in here sometime tomorrow without needing a prompt via PM. In any case it's always possible that whoever you choose could be away or busy elsewhere so best not to follow that approach.
David
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Help with upload speeds

Hi jen,
Unfortunately the wireless upload issue is known, though it only affects certain wireless cards (unfortunately your PC must have one of them).
I've added a v7 router to your account and posted this out, it should be with you in the next couple of days. The v7 isn't affected in the same way, I'm happy to say.
Please let us know if this doesn't sort things for you, though it certainly should do.
jen
Dabbler
Posts: 23
Registered: 03-07-2010

Re: Help with upload speeds

Wow that was quick... Thankyou...Appreciated.