Help with upload speeds
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- Re: Help with upload speeds
Help with upload speeds
04-03-2012 9:59 AM
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Until recently my up and download speeds were fine, this last couple of weeks though I cannot get any uploads to go over 11kb/s, no matter where I upload to or what time of day, even in uncapped hours. Download speeds aren't an issue I schedule them for overnight.
Twelve hours to upload a 150mb file is ridiculous, especially if my connection drops more then a few times on an upload, most times I cannot resume and after three or four attempts I'm literally at screaming point !!!
I've run some speedtests and they show what upload speed I'm getting/should be getting, should be more than a top speed of 11kb surely?
Can anyone tell me how I can sort this please. Thankyou.
http://www.speedtest.net/result/1812407869.png
Re: Help with upload speeds
04-03-2012 2:28 PM
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It would help non-Plusnet staff to comment if you could post the information listed here http://community.plus.net/forum/index.php/topic,96155.0.html?
Ian
Re: Help with upload speeds
04-03-2012 2:43 PM
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Test socket no difference in speed.
Estimated line speed:
Not recorded (service activated before we introduced estimates).
Current line speed:
7.15 Mb
Download speedachieved during the test was - 6.82 Mbps
For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
Uptime: 0 days, 3:30:14
DSL Type: G.992.1 annex A
Channel mode: Fast
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,204 / 8,128
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [kB/MB]: 0.00 / 375.76
Output Power (Up/Down) [dBm]: 11.5 / 19.5
Line Attenuation (Up/Down) [dB]: 11.0 / 20.0
SN Margin (Up/Down) [dB]: 28.0 / 14.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 2
HEC Errors (Up/Down): 0 / 3
Re: Help with upload speeds
04-03-2012 4:02 PM
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Quote from: ian007jen Are you using a Plusnet supplied TG585v8 router using a wireless connection to your computer?
Try a speed test using an ethernet cable and answer the above question
Ian
Re: Help with upload speeds
04-03-2012 5:28 PM
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Speed test result using ethernet connection http://www.speedtest.net/result/1813160303.png
Re: Help with upload speeds
04-03-2012 5:38 PM
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Known issue with this router read this thread http://community.plus.net/forum/index.php/topic,92497.msg874566.html#msg874566
the link above takes you to page 18, but if you have a spare 2-3 hours read the whole thread
I would send a PM (private message) to one of the plusnet staff (MY MESSAGES >> New Message)above asking them to look at this thread, they may then get onto you sometime tomorrow.
Ian
Re: Help with upload speeds
04-03-2012 5:47 PM
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Just tested upload again and taken a couple of screen shots
Wired connection and wireless connection
After screen shot the wireless one dropped to 3kb/s
Re: Help with upload speeds
04-03-2012 7:12 PM
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Re: Help with upload speeds
05-03-2012 4:02 PM
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Unfortunately the wireless upload issue is known, though it only affects certain wireless cards (unfortunately your PC must have one of them).
I've added a v7 router to your account and posted this out, it should be with you in the next couple of days. The v7 isn't affected in the same way, I'm happy to say.
Please let us know if this doesn't sort things for you, though it certainly should do.
Re: Help with upload speeds
05-03-2012 4:08 PM
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