Sorry, so you did. Thats good news, the Plusnet hub one is a BT HH5a. Router stats will work with that specific BT router. It will plot the vital metrics. That will indicate if there are line issues. See the link below.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
