cancel
Showing results for 
Search instead for 
Did you mean: 

Help with broadband order

alexbishops
Newbie
Posts: 1
Registered: 24-11-2015

Help with broadband order

Hello,
I received the following message on the 17th November:
"There's been a problem progressing your broadband order.
We'll get some more information on the problem and update this ticket with details as soon as we have them.
[internal note]
Order has been cancelled. Please check Install Diary and resubmit order once issue is resolved."
I head nothing from Plusnet since then. Is there anyone here who can give me and update on my order?
Many thanks,
Alex
3 REPLIES
andyandlexi
Newbie
Posts: 3
Registered: 25-11-2015

Re: Help with broadband order

I have exactly the same with my order. I have since had an email saying I go live today but my order tracker still says there is a problem.
Very Frustrating!
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Help with broadband order

I'm looking into both your issues now.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
andyandlexi
Newbie
Posts: 3
Registered: 25-11-2015

Re: Help with broadband order

something's just happened as my order tracker now looks a lot more green and positive, also just had email saying my broadband is up and running! Guess I'll find out tonight when I get home from work!!